UniFi Access - Doorbell Call Method and Receiver Configuration

The UniFi Access Doorbell feature allows visitors to announce their presence at an entry point. Admins and authorized personnel have flexible options to receive notifications, interact with visitors, and unlock doors when needed.

If you're looking for instructions on triggering the doorbell for entry requests, click here. If you are looking to create visit schedules for guests or visitors, click here.

Compatible Readers

Doorbell functionality is supported by the following readers:

• Intercom (UA-Intercom)
• G3 Reader Pro (UA-G3-Pro)
• G2 Reader Pro (UA-G2-Pro)
• Reader Pro (UA-Pro)

Visitors can trigger the doorbell by interacting with the reader as described here.

Receiving Doorbell Notifications

Doorbell notifications are highly customizable and can be sent to different groups of admins or users based on the door. Multiple notification methods can also be used simultaneously for added flexibility.

Intercom Viewer

A purpose-built display for receiving doorbell notifications, enabling you to screen visitors via live video from the reader or paired camera, engage in two-way conversations, and ultimately unlock the door. Popular for managing entry requests in residential and commercial buildings.

Mobile App

A convenient way to receive doorbell notifications on the go. Admins receive notifications through the UniFi Access mobile app, while users receive them via the UniFi Identity Endpoint for mobile. 

Phone Number

A simple way to unlock doors on the go without needing to install the mobile app.

Version Requirements

• Access application 3.0.34 or later
• UniFi OS 4.1.11 or later
• UniFi Access Readers
  • UA-G3-Pro 1.0.19 or later
  • UA-G2-Pro 1.7.14 or later
  • UA-Intercom 1.4.15 or later
  • UA-Pro 2.11.14 or later
• UniFi Access app
  • iOS 2.4.0 or later
  • Android 2.4.0 or later
• UniFi Identity Endpoint
  • iOS 1.1.7 or later
  • Android 1.1.7 or later

Configuring Call Methods and Receivers

On Intercom

In addition to a general doorbell button, the Intercom lets you create Directories, allowing visitors to call specific users or groups directly.

1. Navigate to Access application > Caller Manager.
2. Select an Intercom and then choose either of the following:
   • Directory and click Set Up, or
   • Doorbell Call and click Add Receivers.
3. (For Directories) Enter the Directory Name and Dial Number (e.g., 0001).
   • A dial number allows visitors to make doorbell calls using a 1- to 6-digit code.
4. Add Viewers, Chimes, Users, and Phone Numbers as receivers.
5. Click Create (for Directories) or Save (for Doorbell Calls).

On Reader Pro

1. Navigate to Access application > Caller Manager > select a Reader Pro > Doorbell Call.  
2. Add Receivers and select Viewers, Chimes, Users, and Phone Numbers, then click Save.
3. (Optional) Set the Call Method to Hold to Call or Swipe to Call.

Managing Receiver Schedules

Customize doorbell notification schedules to provide added flexibility for receivers.

1. Navigate to Access application > Caller Manager and select a reader.
   • For Reader Pro: Navigate to Doorbell Call and click on the Calendar icon beside a receiver.
   • For Intercom: Click on a directory or navigate to Doorbell Call, then click on the Calendar icon beside a receiver.
2. Set a receiver schedule:
   • Always: Receive notifications at all times.
   • Predefined: Receive notifications based on a predefined schedule.
   • Custom: Receive notifications only during custom timeframes.
3. Click Apply Changes.