Configuring Doorbell Call Methods and Receivers in UniFi Access

The UniFi Access Doorbell Call feature allows visitors to announce their presence at an entry point. Admins and authorized personnel can receive notifications, interact with visitors, and unlock doors as needed. If you're looking for instructions on triggering the doorbell for entry requests, click here. If you are looking to create visit schedules for guests or visitors, click here.

Compatible Readers

Doorbell functionality is supported by the following readers:

• Intercom (UA-Intercom)
• G3 Reader Pro (UA-G3-Pro)
• G2 Reader Pro (UA-G2-Pro)
• Reader Pro (UA-Pro)

Visitors can trigger the doorbell by interacting with the reader as described here.

Ways to Receive Doorbell Notifications

Doorbell notifications are highly customizable and can be sent to different groups of admins or users based on the door. Multiple notification methods can also be used simultaneously for added flexibility.

Intercom Viewer

A purpose-built display for receiving doorbell notifications, enabling you to screen visitors via live video from the reader, engage in two-way conversations, and ultimately unlock the door. Popular for managing entry requests in residential and commercial buildings. Learn more

Mobile App

A convenient way to receive doorbell notifications on the go. Admins receive notifications through the UniFi Access mobile app, while users receive them via the UniFi Identity Endpoint for mobile. 

Phone Number

A simple way to unlock doors on the go without needing to install the mobile app.

Configuring Call Methods and Receivers

On Intercom

In addition to a general doorbell button, the Intercom lets you create Directories, allowing visitors to call specific users or groups directly.

1. Navigate to Access application > Caller Manager.
2. Select an Intercom and then select either Directory or Doorbell Call:
   • Directory: Click Set Up, then enter the Directory Name and Dial Number (e.g., 0001). A dial number allows visitors to make doorbell calls using a 1- to 6-digit code.
   • Doorbell Call: Click Add Receivers.
3. Add Viewers, Chimes, Users, and Phone Numbers as receivers.
4. Add Call Group (up to three).
   • If a call is not answered for a customized duration (10, 15, or 20 seconds), it will automatically call the next group in sequence, from Group 1 to Group 3.
5. Click Create (for Directories) or Save (for Doorbell Calls).
6. Navigate to Interface and customize the logo, heading, layout, background, and access methods. 

On Reader Pro

1. Navigate to Access application > Caller Manager > select a Reader Pro > Doorbell Call.  
2. Add Receivers and select Viewers, Chimes, Users, and Phone Numbers, then click Save.
3. Add Call Group (up to three).
   • If a call is not answered for a customized duration (10, 15, or 20 seconds), it will automatically call the next group in sequence, from Group 1 to Group 3.
4. Navigate to Interface and customize the logo, heading, call method, background, and access methods. 
   • Set the Call Method to Hold to Call, Swipe to Call, or Disabled.

Managing Receiver Schedules

Customize doorbell notification schedules to provide added flexibility for receivers.

1. Navigate to Access application > Caller Manager and select a reader.
   • For Reader Pro: Navigate to Doorbell Call and click on the Calendar icon beside a receiver.
   • For Intercom: Click on a directory or navigate to Doorbell Call, then click on the Calendar icon beside a receiver.
2. Set a receiver schedule:
   • Always: Receive notifications at all times.
   • Predefined: Receive notifications based on a predefined schedule.
   • Custom: Receive notifications only during custom timeframes.
3. Click Apply Changes.

FAQs