UniFi Access - UniFi Intercom and Intercom Viewer

UniFi Intercom is designed for managing commercial and residential building entry requests.

UniFi Intercom Viewer is a display that pairs with the UniFi Intercom and G2 Reader Pro for visitor screening and remote access control. It can be mounted in multiple locations throughout your building. The Intercom Viewer’s capabilities will be expanded with future software updates to support doorbell calls from the UniFi Protect G4 Doorbell series.

Requirements

UniFi Access

  • UniFi Access application 1.23.10 or later.
  • UniFi Access iOS app 1.6.1 or later.
  • UniFi Access Android app 1.6.1 or later.

UniFi Identity Enterprise

  • UniFi Identity Enterprise iOS app 0.72.6 or later.
  • UniFi Identity Enterprise Android app 0.72.6 or later.
  • UniFi Identity Enterprise Agent 1.55.32 or later.

Installation Guide

Notes: 

  • Your Intercom must connect to a UniFi Access Control Hub with PoE. A direct connection to a UniFi Access Control Hub minimizes vulnerabilities, ensuring a secure access control system that is resistant to unauthorized access attempts and external threats.
  • Intercom Viewer can be connected to any PoE port as long as it's on the same network as the Intercom.

Get Started

Manage UniFi Intercom Directory

After pairing a UniFi Intercom with UniFi Intercom Viewers:

  • Intercom’s Directory will list each paired Intercom Viewer’s name and its dial code. On the Intercom, visitors can search an Intercom Viewer’s name or dial code and make a call to request entry.
  • Intercom Viewers can receive doorbell calls from their paired Intercom and can be used to screen visitors and remotely unlock doors.

Pair an Intercom with Multiple Intercom Viewers

  1. Go to your Access application > Devices > Readers.
  2. Select an Intercom and do either of the following:
    • Go to Overview > Intercom Directory, click Manage.
    • Go to Settings > Directory Manager.
  3. Search and select the Viewers to pair. In this step, you can also edit each Viewer’s dial code as needed.
  4. Click Save.

Pair an Intercom Viewer with Multiple Intercoms

  1. Go to your Access application > Devices > Viewers.
  2. Select a Viewer and do either of the following:
    1. Go to Overview > Paired Devices and click Manage.
    2. Go to Settings > Paired Intercom Manager.
  3. Search and select Intercoms to pair.
  4. Click Save.

Manage Viewer Name and Dial Code

A Viewer's name can be the name of a tenant, floor, room, or area, making it easy for visitors to find the person or place they are calling, especially if they don’t know the dial code. 

A dial code is a series of numbers within 6 characters and can be customized by admins. Visitors can simply enter a dial code in Intecom and call its corresponding Viewer. You can utilize this feature especially when you do not want to show tenant’s names for privacy concerns. We recommend using a unified set of rules to set dial codes, such as the room number.

  1. Go to your Access application > Devices > Viewers.
  2. Select a Viewer and go to Settings.
  3. Edit the Viewer’s name and its dial code.

Pair G2 Reader Pro with Intercom Viewer

After pairing a G2 Reader Pro with Intercom Viewers, doorbell notifications are sent to all paired Intercom Viewers when someone makes a call from G2 Reader Pro. Note: Requires Access Application 1.24.7.

  1. Go to your Access application > Devices > Readers.
  2. Select a G2 Reader Pro and do either of the following:
    • Go to Overview > Intercom Viewer and click Manage.
    • Go to Settings > Intercom Viewer Manager.
  3. Search and select Intercom Viewers.
  4. Click Save.

Assign Door Attendants for Remote Live View and Doorbell Call Receiving

Door attendants can monitor door status, watch real-time door videos, receive doorbell calls from the Intercom, and unlock doors remotely in their Access web-based application, iOS, and Android Apps.

You can assign a user as either a Door Attendant of an Access Hub or an Intercom Viewer:

  • Door Attendant: The Door Attendants of Access Hubs will be displayed as Administrators in Intercom’s directory. They will receive doorbell calls when visitors select to call administrators from Intercom.
  • Viewer Attendant: A Viewer’s door attendant will receive doorbell calls when visitors use Intercom to make a call to the Viewer.

Assign Door Attendants for Access Hub

  1. Go to your Access application > Devices > Location Hubs.
  2. Select a Location Hub that is connected to your Intercom.
  3. Go to Settings > Door Attendants and click + Attendant.
  4. Select users and click Add.

Assign Door Attendants for Intercom Viewer

  1. Go to your Access application > Devices > Viewer.
  2. Select a Viewer.
  3. Go to Settings > Door Attendants and click + Attendant.
  4. Select users and click Add.

Answer Doorbell Calls

To receive doorbell notifications, please ensure that:

  1. The UniFi OS Owner has enabled "Remote Access" in the local OS Settings > Console Settings > Advanced.
  2. The door attendants have enabled notifications for their UniFi Access applications, UniFi Access mobile apps, Identity Enterprise mobile apps, or UniFi Identity Enterprise workspaces:
    1. Browser notifications are enabled on the system settings of their PC.
    2. UniFi OS and UniFi Identity Enterprise workspace notifications are enabled in their browsers.
    3. Notifications of the UniFi Access and Identity Enterprise mobile apps are enabled on their mobile device's system settings.

Note: Intercom supports answering a doorbell call and accessing its live view from multiple web-based applications, mobile apps, and Viewers simultaneously.

Manage Door Access Methods

Intercom supports unlocking doors with NFC cards, Identity and Identity Enterprise mobile apps, PINs, and QR codes. The QR code currently is only available for Intercom visitors.

See the following articles for details about managing door access methods and assigning them to your users (e.g., the tenants, building occupants, and employees).

  1. Enable or Disable Door Access Method
  2. Mobile Access
  3. NFC Cards and PINs
  4. Assign Door Access Policies

Assign Door Access Methods to Visitors

Admins can schedule a one-time or recurring visit for visitors (e.g., clients, contractors, candidates, and cleaners) and assign them NFC cards, PINs, and QR codes.

Note:

  • QR Code is currently only available for Intercom. If you assign a visitor doors connected to other readers, please ensure you have assigned other available door access methods, so that they can access all authorized doors.
  • Visitors can only unlock authorized doors within the visit schedule.
  1. Go to your Access application > Visitors.
  2. Click the Add Visitor icon in the upper-right corner.
  3. Specify the required information.
  4. Select a One-Time or Recurring visit.
  5. Assign visit locations:
    • Click Add Location.
    • Select location hubs or door groups.
    • Click Add Location.
  6. Assign door access methods:
    • Add QR Code: Fill in the visitor’s email, customize the email message, fill in your building/company’s name and address as necessary, and send an invitation email. Visitors can check the company name/address, doors that they are authorized to access, visit time, and authorized credentials (e.g., QR code and PIN) in the invitation email. 
    • Add Card: Select a reader to register new NFC cards and follow the on-screen instructions to add new cards, or click Select Existing Card.
    • Add PIN: Enter a PIN or click Generate a Random PIN and click Add.
  7. Click Add.

Unlock Doors Using QR Codes

See this article for details.

 

Was this article helpful?
0 out of 2 found this helpful