Configuring UniFi Access Intercom Viewer
The Intercom Viewer (UA-Intercom-Viewer) is a display for seamless entry point management in residential and commercial buildings. It enables live visitor screening, two-way communication, and remote door unlocking. This article explains how to configure the Intercom Viewer. If you're looking to configure visitor schedules, click here.
| Update your UniFi OS, Access application, and Access devices to the latest versions for the newest features and optimal performance. |
Requirements
- The Intercom Viewer is connected to a compatible UniFi Console's PoE port via an Ethernet cable.
- The Intercom Viewer and compatible Access Readers are adopted on the same UniFi Console.
- Update your Access application and devices to the latest versions.
Configuring Intercom Viewers
- Navigate to Access application > Devices > Viewers > select an Intercom Viewer > Settings and configure its name for easy identification.
- Navigate to Access application > Interface Designer and add it as a doorbell call receiver for Reader Pro or Intercom.
Common Use Scenario
In an apartment complex, Access Readers are installed outdoors at entry points, while Intercom Viewers are placed indoors for tenant access control.
- Visitor Access: A visitor rings a reader's doorbell to request entry.
- Tenant Response: The tenant uses the Intercom Viewer to see and communicate with the visitor via audio or live video.
- Remote Door Unlock: The tenant remotely unlocks the door, allowing the visitor to enter without direct interaction.
FAQs
Can one Intercom Viewer be assigned as a doorbell call receiver for multiple Access Readers?
Yes. A single Intercom Viewer can be assigned as the doorbell call receiver for multiple Intercoms and Pro Readers.
Does the Intercom Viewer require an Internet connection?
Yes. A network connection is required for live video, two-way communication, and remote door unlocking.
Is the Intercom Viewer compatible with an existing two-wire Ethernet setup?
Yes. The Intercom Viewer supports an existing two-wire Ethernet setup, making it ideal for retrofit installations. It allows for an easy upgrade by simply installing the receiver module inside the wall—no rewiring required.
What is the recommended mounting position for the Intercom Viewer?
The Intercom Viewer is designed for vertical (portrait) mounting. Rotation is not supported in landscape mode. For best placement, refer to the installation guide.
Does Intercom Viewer support continuous live streaming?
Yes, Intercom Viewer supports continuous live streaming starting with Access application version 3.2.42 or later.
How do I disable continuous live streaming on Intercom Viewer?
To disable continuous monitoring, navigate to Access web application or mobile app > Devices > Viewer > Settings > Advanced > Continuous Real-Time Monitoring and untick the checkbox.