Upgrading to UID Enterprise

UID Enterprise is our subscription service that allows you to centrally manage user permissions across all UniFi Sites. If you are looking for a free UniFi Identity or UniFi Identity Hub management solution, see here.

Requirements

Before upgrading to UID Enterprise, ensure that you have met the following requirements:

• You are the UniFi OS Owner.
• Your UniFi Console model is listed in the table below.

1. Requires Dream Machine Pro Max 4.0.3 (EA) or later.
2. Requires UniFi OS 4.1 or later.
3. Requires UniFi OS 4.0 or later.
4. Requires UniFi OS 5.0.5 or later.

Data and Configuration Migration

• NFC Card and PIN: Users’ NFC cards and PINs can be imported to UID Enterprise when the following requirements are met:
  • You have never added a UniFi Console with NFC cards or PINs registered to your current workspace. If you have multiple consoles to add, only the NFC cards and PINs registered in the first console can be imported to your workspace. Even if you remove the first console from your workspace, the NFC cards and PINs of the remaining consoles still need to be re-registered.
  • You have imported UniFi OS users to UID Enterprise.
• Mobile Access, One-Click WiFi, One-Click VPN, EV Station, and Camera: Users can access these resources assigned to them using their UID Enterprise apps when the following requirements are met:
  • You have imported UniFi OS users to UID Enterprise and sent invitation emails to them.
  • Your users have activated their UID Enterprise accounts.

Create a New Workspace

Requirements

• Your email address has never been used to create an UID Enterprise workspace. See the FAQ for details.
• Your UniFi Console has never activated more than 3 workspaces. Otherwise, please add your console to an existing workspace.

Starting from UniFi OS 4.1, the UniFi Console Owner and Admins can no longer create new UID Enterprise workspaces in the user interface. To create a new workspace, fill in the workspace request form.

Customize Workspace Domain

Once your UID Enterprise workspace is created, the system will automatically generate a workspace domain. Your UID Enterprise users can access their workspace via https://[your workspace domain].ui.com. To customize your workspace domain, please follow the steps here.

Add a Console to an Existing Workspace

After you have created and activated your UID Enterprise workspace, you can add multiple consoles to your workspace.

Note: A site or workspace can include multiple UniFi Consoles, but a UniFi Console can only be added to one site or workspace.

1. Obtain the security token from UID Enterprise Manager. Only the Workspace Owner, Super Admins, and custom roles with permissions to edit UniFi Console can generate a security token.
   1. Go to UID Enterprise Manager > Settings > UniFi Consoles > Consoles > Add Console.
   2. Enter the token description, set the validity period, and click Create. Verify your account with an MFA method.
   3. Copy the token. The token expires in 10 minutes.
2. Follow the steps based on your UniFi OS version:
   • UniFi OS 4.3: Go to your UniFi Site Manager (https://unifi.ui.com/) > select a console > Settings > Identity and enable UniFi Identity, if not already.
   • UniFi OS 4.2: Go to your UniFi Site Manager (https://unifi.ui.com/) > select a console > Settings > Control Plane > Admins & Users > Identity Endpoint and enable UniFi Identity, if not already.
   • UniFi OS 4.1: Go to your UniFi Site Manager (https://unifi.ui.com/) > select a console > Settings > Admins & Users > Identity Endpoint and enable UniFi Identity, if not already.
3. Go to Manage> Add to an Existing Workspace, paste the security token, and select a site carefully; otherwise, you’ll need to remove the console and repeat the steps.

Understand Account Types

This table outlines each account type and its respective permission(s). Refer to this article for more information on connecting to UniFi Site Manager or Local Site Manager.

FAQ