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How to Update UniFi

2023-12-06 00:06:24 UTC

Easily update UniFi to ensure the best performance and latest features that UniFi has to offer. Dedicated UniFi Consoles and Self-Hosted Network Servers handle updates differently.

Dedicated UniFi Consoles (Dream Machines, Cloud Keys, etc.)

Dedicated UniFi Consoles that run UniFi OS (i.e., Dream Machines, Dream Routers, Cloud Keys, Network Video Recorders) have three distinct items that require updating: UniFi OS, UniFi Applications, and the UniFi devices associated with each application.

UniFi OS Updates

UniFi OS updates are applied directly to your UniFi Console. These updates will affect your UniFi OS features, as well as routing and gateway features if you are using a UniFi Cloud Gateway.

Update on the Web

Update on the Mobile App

  1. Log in to the UniFi Site Manager or connect locally.
  2. Navigate to the Applications screen of your UniFi Console.
  3. Available updates are displayed next to the current OS version, and initiated by clicking Update.
  4. We recommend enabling automatic updates as a convenient way to stay on the latest available versions at all times.
    1. Automatic UniFi OS and Application updates occur at 3 AM by default, but this schedule can be changed.
  1. Log in to the UniFi Mobile App (iOS / Android).
  2. In the Settings tab, select Console.
  3. Available updates are displayed next to the current OS version, and initiated by clicking Update.
  4. We recommend enabling automatic updates as a convenient way to stay on the latest available versions at all times.
    1. Automatic UniFi OS and Application updates occur at 3 AM by default, but this schedule can be changed.

UniFi Application Updates

Application updates apply to individual software for UniFi Applications.

Update on the Web

Update on the Mobile App

  1. Log in to the UniFi Site Manager or connect locally.
  2. Navigate to the Applications screen of your UniFi Console.
  3. Available updates are displayed below the application icon, and initiated by clicking Update.
  4. We recommend enabling automatic updates as a convenient way to stay on the latest available versions at all times.
    1. Automatic UniFi OS and Application updates occur at 3 AM by default, but this schedule can be changed.
  1. Log in to the UniFi Mobile App (iOS / Android).
  2. In the Settings tab, select Console.
  3. Available updates are displayed below the application icon, and initiated by clicking Update.
  4. We recommend enabling automatic updates as a convenient way to stay on the latest available versions at all times.
    1. Automatic UniFi OS and Application updates occur at 3 AM by default, but this schedule can be changed.

UniFi Device Updates

Device updates apply to individual UniFi devices' firmware.

Update on the Web

Update on the Mobile App

  1. Log in to the UniFi Site Manager or connect locally.
  2. Navigate to the Devices screen of the relevant UniFi application.
  3. Available updates are displayed in a device's Update status, and initiated by clicking Update.
  4. (UniFi Network) We recommend enabling automatic updates as a convenient way to keep your devices on the latest available versions at all times.
    1. Automatic UniFi Network device updates occur at 3 AM by default, but this schedule can be changed in your Network application Settings > System.
  1. Log in to the UniFi Mobile App (iOS / Android).
  2. Navigate to the Devices tab.
  3. Available updates are displayed here, and initiated by clicking Update.
  4. (UniFi Network) We recommend enabling automatic updates as a convenient way to keep your devices on the latest available versions at all times.
    1. Automatic UniFi Network device updates occur at 3 AM by default, but this schedule can be changed in your Network application Settings > System.
Self-Hosted Network Server (Windows/macOS/Linux Installs)

Self-Hosted Network Servers are installed on a Windows/macOS/Linux machine, and they do not run UniFi OS. Self-Hosted Network Servers have two distinct items that require updating: the UniFi Network Server itself, and UniFi Network Devices

UniFi Network Server Updates

The newer version of UniFi Network must be downloaded and installed on the Windows/macOS/Linux machine running UniFi. Follow the instructions here.

UniFi Network Device Updates

Device updates apply to individual UniFi devices' firmware.

Update on the Web

Update on the Mobile App

  1. Log in to the UniFi Portal or connect locally.
  2. Navigate to the Devices screen.
  3. Available updates are displayed in a device's Update status, and initiated by clicking Update.
  4. We recommend enabling automatic updates as a convenient way to keep your devices on the latest available versions at all times.
    1. Automatic UniFi Network device updates occur at 3 AM by default, but this schedule can be changed in your Network application Settings > System.
  1. Log in to the UniFi Mobile App (iOS / Android).
  2. Navigate to the Devices tab.
  3. Available updates are displayed here, and initiated by clicking Update.
  4. We recommend enabling automatic updates as a convenient way to keep your devices on the latest available versions at all times.
    1. Automatic UniFi Network device updates occur at 3 AM by default, but this schedule can be changed in your Network application Settings > System.

Troubleshooting Update Failure

If an update is unsuccessful, follow these steps:
  1. Ensure the device being updated has internet access.
    1. UniFi Network devices without internet access can be updated using the Update Cache method.
  2. Ensure the device is configured with a valid DNS server. We recommend using 1.1.1.1 or 8.8.8.8.
  3. Ensure the upstream gateway/firewall allows traffic on UDP Port 53 and 123.
  4. Contact your internet service provider to check if they are blocking UDP Port 123.
  5. Use an Advanced Updating Technique.

 

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