Getting Started with UniFi Talk

UniFi Talk is a smart, reliable VoIP solution designed to streamline your business communications. It offers advanced call management tools, team collaboration features, and seamless integrations—all in one unified platform.

Requirements

To set up UniFi Talk, you’ll need:

• A UniFi Console that supports the UniFi Talk application.
• UniFi Talk Phones:
  • Subscription Locked:
    • Must be assigned to a user with a unique, personal UniFi Talk number.
    • Requires an active internet connection to function.
  • Subscription Unlocked:
    • Recommended for shared numbers (e.g., group configurations).
    • Can operate without a Talk subscription for internal calls only (at no cost).

Setting Up Your UniFi Talk System

To get started with UniFi Talk:

1. Set Up Your UniFi Console:
   Ensure that your UniFi Console is set up and running UniFi Talk. To view installed applications, click the Settings icon on the left navigation bar and select Control Plane. Refer to How to Set Up UniFi for more details.
2. Adopt Your UniFi Talk Phones:
   • Connect each phone to a Power-over-Ethernet (PoE) port for power and network connectivity.
   • Open UniFi Talk on your console and navigate to the Devices section.
3. Select each connected phone and click Adopt to begin managing it.
4. (Optional) Transfer Your Existing Phone Number:
   If you have an existing business number, transfer it to UniFi Talk. Follow this guide.
5. Assign Phones and Phone Numbers to Users:
   Once adopted, assign phones and numbers to your team members. Learn more here.

Take Advantage of UniFi Talk

UniFi Talk offers advanced tools to optimize your business communications:

1. Set up voicemail, access recordings, and manage your call history effectively.
2. Configure call routing, transfers, and other call-related actions to keep your system running smoothly.
3. Automate call responses and direct customers to the right teams or departments efficiently.