UniFi Video is a legacy product line.

This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video.

Connecting to UniFi OS

UniFi OS Consoles and Hosts can be accessed remotely and locally

Remote Access 

Remote access is a secure method of connecting to your UniFi OS Console or Host from anywhere by logging into unifi.ui.com with your UI Account credentials. Unlike many vendors that rely on the Cloud to store configurations, we prioritize direct connections between UniFi host devices and remote ones as a means of bolstering data security and optimizing connectivity. 

Remote Access is automatically enabled during your UniFi OS Console or Host’s setup, as long as it has internet access and you have a UI Account. Remote access can also be configured in your UniFi OS settings. If you are experiencing problems, please refer to Remote Access Requirements for further assistance.

Note: If you’ve already installed a Windows/Linux/MacOS version of UniFi Network, or you use a first-generation Cloud Key, you must go to network.unifi.ui.com to remotely access your devices.

Direct Remote Connections

This is a specialized remote access method that allows traffic through Port 443 in order to establish a higher-performing connection. This requires a UniFi OS Console or UniFi Gateway with a public IP address. Direct remote access is enabled in the Advanced Settings section of your UniFi Network application.

Note: Some ISPs may filter allowed port traffic, which may prevent or disrupt remote access.

Local Access

Local access is always available, and especially useful when your ISP experiences an outage. To access your UniFi OS Console or Host locally, connect your laptop or mobile device to the same network using WiFi or an ethernet cable. You can then enter the console or host’s IP address in a web browser window.

Note: Users with a UniFi OS Console or gateway (e.g., Dream Router, Dream Machine, Dream Wall, Next-Gen Gateway Pro, etc.) can also go to unifi/.

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