UniFi is a versatile management platform that can be accessed both locally, or remotely using the UniFi Site Manager at unifi.ui.com. See Connecting to UniFi to learn more about establishing local and remote management sessions.
- UI Account
- Internet access on your UniFi Console
Remote management is enabled by default if you link your UI Account during setup. This setting can be found in your UniFi OS settings.
Note: Non-UniFi OS compatible consoles (legacy Cloud Keys or self-hosted UniFi Network Servers) can find this in Settings > System > Administration.
A third-party firewall, gateway, or ISP modem is blocking traffic on TCP Port 443 or 8883.
TCP Port 443 and 8883 must be open on all upstream routers and ISP modems. Refer to UniFi - Ports Used to ensure all necessary ports are enabled. You may need to contact your ISP to assist with this configuration.
There is a DNS issue preventing the resolution with our remote access servers.
We recommend using a public DNS such as 220.127.116.11 or 18.104.22.168 as these are confirmed to resolve all necessary servers required for remote access. Please exercise caution when using your own internal DNS servers to resolve external sites. You must also ensure that UDP Port 53 is not being blocked by any upstream firewalls or ISP modems.
Your UniFi Console has incorrect date/time settings.
Correct date/time is a standard requirement for establishing a secure connection. The most common cause of having incorrect date/time is an upstream firewall, gateway, or ISP modem that is blocking UDP Port 123. If you are unable to configure this, you should reach out to your ISP for assistance.
You are not on the most up-to-date version of UniFi OS.
We make continuous stability and user-experience improvements with each update. We always recommend confirming that you are on the latest version before diving into more complicated troubleshooting. You can check our Community Releases for more information.