UniFi Protect - Set Up Your Doorbell

Add a G4 Doorbell or G4 Doorbell Pro to your UniFi Protect installation for enhanced security with real-time video and visitor notifications. 

Getting Started

Ensure you have everything you need:

  • UniFi Protect is already set up.
  • Doorbell Chime (Optional): Our UniFi Chime offers a streamlined, wire-free setup. For additional recommendations, see Compatible Chimes.
  • Power supply:
    • If using the G4 Doorbell Pro with our UniFi Chime, you can conveniently power your doorbell with a PoE Adapter or a wall adapter. 
    • If using the G4 Doorbell or wiring your doorbell traditionally, ensure you have a compatible transformer* (16—24V AC, 20VA or greater, 50/60 Hz) to power your doorbell. Additionally, the transformer's output rating must match your chime's.

These required ratings are found on your doorbell's product page.

* Protect Doorbells in the EU already come with a suitable transformer. 

Setup Process

  1. Refer to the Quick-Install Guide (QIG) for the G4 Doorbell or G4 Doorbell Pro for easy mounting instructions.
  2. (Optional) Prepare your electrical circuit, per our wiring diagrams. You can avoid this step by using the G4 Doorbell Pro powered with a PoE Adapter or an AC Wall Adapter, alongside our UniFi Chime.
  3. Use the UniFi Protect Mobile App (iOS / Android) to easily adopt your doorbell and UniFi Chime (Recommended).

Compatible Chimes

Use the UniFi Chime for a streamlined, wire-free setup. Other internal relay chimes compatible with our UniFi Doorbells are listed below.

For a larger list of compatible internal relay chimes, please refer to your doorbell's product page.

Mechanical Chimes

  Manufacturer Model
G4 Doorbell Pro Broan-NuTone LA126WH
Heath Zenith SL-2735
Craftmade CTPW-RG
G4 Doorbell Broan-NuTone LA126WH
Heath Zenith SL-2735
Craftmade Craftmade

Digital Chimes

  Manufacturer Model
G4 Doorbell Pro Broan-NuTone LA600WH
IQ AMERICA DW-2850
IQ AMERICA DW-2840
G4 Doorbell Broan-NuTone LA600WH
IQ AMERICA DW-2850
IQ AMERICA DW-2840

 

Wire Diagrams

Separate the doorbell wires into left and right as shown in the images below, then select the specific configuration below that matches your installation needs. Do not install anything else on the circuit if it is not pictured in the diagram (including optional diodes).

One G4 Doorbell and One Transformer
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Warning: If there is no internal relay chime present, you must disable the chime function during setup to avoid damaging the device.

 

One G4 Doorbell, One Transformer and One Internal Relay Chime
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One G4 Doorbell, One Doorbell, One Transformer, and One Internal Relay Chime
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Two G4 Doorbells, One Transformer, and One Internal Relay Chime
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Note: When two Doorbells are installed, please use a transformer with a power rating of 30VA or higher.

 

Two G4 Doorbells, Two Transformers and One Internal Relay Chime
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One G4 Doorbell, One Transformer and Two Internal Relay Chimes
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Note: When two internal relay chimes are installed, please use a transformer with a power rating of 30VA or higher.

Troubleshooting

My internal relay chime is buzzing or dinging repeatedly.

It is likely that there is a diode installed on the doorbell's electrical circuit. Remove this diode from the circuit. Alternatively, your chime power kit may be absent or damaged. Replace the chime power kit to confirm.

To avoid this wiring issue, you can opt to use our UniFi Chime without any wiring necessary.

My internal relay chime only moves or sounds slightly.

It is likely that your transformer has an insufficient power/VA rating. Ensure that your transformer meets the base requirements (16—24V AC, 20VA or greater, 50/60 Hz), and that it matches the power rating for your internal relay chime. We recommend a transformer with a higher VA rating when multiple doorbells are in use.

To avoid this wiring issue, you can opt to use our UniFi Chime without any wiring necessary.

My digital chime does not play the full tune.

It is possible that your UniFi Protect doorbell is not set to the digital mode. Ensure that this setting is toggled, and increase the amount of time that the chime is triggered.

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