UniFi Protect - Set Up Your Doorbell

Add a G4 Doorbell Pro to your UniFi Protect installation for enhanced security with real-time video and visitor notifications. 

Getting Started

Ensure you have everything you need:

  • UniFi Protect is already set up.
  • (Optional) Doorbell Chime: Our UniFi WiFi Chime offers a streamlined, wire-free setup. For additional recommendations, see Configure a Doorbell Chime.
  • Power supply:
    • If using the G4 Doorbell Pro with our UniFi Chime, you can conveniently power your doorbell with a PoE Adapter or a wall adapter. 
    • If using the G4 Doorbell or wiring your doorbell traditionally, ensure you have a compatible transformer* (16—24V AC, 20VA or greater, 50/60 Hz) to power your doorbell. Additionally, the transformer's output rating must match your chime's.

These required ratings are found on your doorbell's product page.

* Protect Doorbells in the EU already come with a suitable transformer. 

Setup Process

  1. Refer to the Quick-Install Guide (QIG) for the G4 Doorbell or G4 Doorbell Pro for easy mounting instructions.
  2. (Optional) Prepare your electrical circuit, per our wiring diagrams. You can avoid this step by using the G4 Doorbell Pro powered with a PoE Adapter or an AC Wall Adapter, alongside our UniFi WiFi Chime.
  3. Connect your mobile device to a WiFi that has connectivity with your UniFi Console and enable Bluetooth.
  4. Use the UniFi Protect Mobile App (iOS / Android) to easily adopt your doorbell.
  5. (Optional) Configure your doorbell chime, per the instructions below.

Configure a Doorbell Chime

UniFi WiFi Chime (Recommended)

The UniFi WiFi Chime provides a streamlined, wire-free setup. Additionally, the UniFi WiFi Chime can be paired with your UniFi Protect Doorbell to record doorbell ring events.
Simply connect your Bluetooth-enabled mobile device to the same WiFi that your UniFi Protect Doorbell is connected to, then use the UniFi Protect Mobile App (iOS / Android) to easily adopt the chime.

Internal Relay Mechanical Chimes

Below are some mechanical chimes compatible with your Unifi Protect Doorbell. For a larger list of compatible internal relay chimes, please refer to your doorbell's product page.

In the settings for your UniFi Protect Doorbell, toggle the Internal Relay Chime setting to Mechanical after you have wired your doorbell appropriately. Enabling this setting without first connecting the doorbell to your internal relay chime may cause permanent damage to your doorbell.

  Manufacturer Model
G4 Doorbell Pro Broan-NuTone LA126WH
Heath Zenith SL-2735
Craftmade CTPW-RG
G4 Doorbell Broan-NuTone LA126WH
Heath Zenith SL-2735
Craftmade Craftmade

Internal Relay Digital Chimes

Below are some digital chimes compatible with your Unifi Protect Doorbell. For a larger list of compatible internal relay chimes, please refer to your doorbell's product page.

In the settings for your UniFi Protect Doorbell, toggle the Internal Relay Chime setting to Digital after you have wired your doorbell appropriately. Enabling this setting without first connecting the doorbell to your internal relay chime may cause permanent damage to your doorbell.

  Manufacturer Model
G4 Doorbell Pro Broan-NuTone LA600WH
IQ AMERICA DW-2850
IQ AMERICA DW-2840
G4 Doorbell Broan-NuTone LA600WH
IQ AMERICA DW-2850
IQ AMERICA DW-2840

 

Wire Diagrams

Separate the doorbell wires into left and right as shown in the images below, then select the specific configuration below that matches your installation needs.

Note: Do not install any other components on the circuit if it is not pictured in the diagrams, including any optional diodes that may have been supplied with your internal relay chime.

separate-wires.png
One G4 Doorbell and One Transformer
1db-1t.png

Warning: When using the Doorbell Pro without an Internal Relay Chime, leave the Internal Relay Chime setting set to None. Changing it to Mechanical or Digital may cause permanent damage to the device. 

One G4 Doorbell, One Transformer and One Internal Relay Chime
1db-1t-1ch.png
One G4 Doorbell, One Doorbell, One Transformer, and One Internal Relay Chime
1g4db-1db-1t-ch.png
Two G4 Doorbells, One Transformer, and One Internal Relay Chime
2db-1t-ch.png

Note: When two Doorbells are installed, please use a transformer with a power rating of 30VA or higher.

 

Two G4 Doorbells, Two Transformers and One Internal Relay Chime
2db-2t-1ch.png
Warning: Wiring may vary depending on several factors. We recommend electrical knowledge for advanced configurations. Proceed at your own risk.

 

One G4 Doorbell, One Transformer and Two Internal Relay Chimes
1db-1t-2ch.png

Note: When two internal relay chimes are installed, please use a transformer with a power rating of 30VA or higher.

Troubleshooting

My internal relay chime is buzzing or dinging repeatedly.

It is likely that there is a diode installed on the doorbell's electrical circuit. Remove this diode from the circuit. Alternatively, your chime power kit may be absent or damaged. Replace the chime power kit to confirm.

To avoid this wiring issue, you can opt to use our UniFi WiFi Chime without any wiring necessary.

My internal relay chime only moves or sounds slightly.

It is likely that your transformer has an insufficient power/VA rating. Ensure that your transformer meets the base requirements (16—24V AC, 20VA or greater, 50/60 Hz), and that it matches the power rating for your internal relay chime. We recommend a transformer with a higher VA rating when multiple doorbells are in use.

To avoid this wiring issue, you can opt to use our UniFi WiFi Chime without any wiring necessary.

My digital chime does not play the full tune.

It is possible that your UniFi Protect doorbell is not set to the digital mode. Ensure that this setting is toggled, and increase the amount of time that the chime is triggered.

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