UniFi Video is an obsolete product line.

This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video.

UniFi - Setting Up a UniFi OS Console

For a preliminary overview of UniFi OS, device adoption, remote management, and more, please see our Introduction to UniFi.

There are two ways to set up a UniFi OS Console:

Using the Mobile App:

This is the most seamless and reliable way to set up your console. We recommend this for most users.

  1. Download the UniFi Network mobile app (iOS / Android).If you are setting up a UNVR, download the UniFi Protect mobile app (iOS / Android).
  2. Connect your mobile device to your console. This can be done via WiFi or Bluetooth. If connecting via Bluetooth, please remain within 3 meters (10 feet) of your console during setup to maintain a quality connection.
  3. Follow the setup wizard to complete the process.

Using the Web Application:

This is only recommended if you cannot establish connectivity with your mobile app, or if you wish to configure your console with a backup file.

  1. Connect a laptop to your UniFi OS Console. This can be done by connecting to the same WiFi, or via the console’s LAN port.
  2. Open your internet browser and enter your UniFi OS Console’s IP address. This can be found on the console’s LCM screen, or in the WiFiman mobile app (iOS / Android).

    Note: By default, UniFi OS Consoles that are also gateways will have the IP address:
  3. Follow the setup wizard to complete the process.

Offline Setups without a Ubiquiti Account

We recommend using a Ubiquiti account when setting up your console. Some benefits include:

  • Secure network and device access from anywhere in the world
  • Automated Cloud backups
  • Early Access product availability
  • Pre-configured email notifications for convenient console monitoring

If you still prefer to proceed without a Ubiquiti account, you can do so with later versions of UniFi OS (V2.3.10 / V1.11.0 and later). 

If your console is running an older version, please see Advanced Update via SSH for instructions on how to install the latest version of UniFi OS before setting up your console.

Common Troubleshooting

Every console’s setup flow is meticulously designed to be as seamless as possible. However, some circumstances, often related to external network configurations, may cause setup failures. 

Please consider the following if you are experiencing setup issues:

Check Your Physical Connections

Ensure that your power and network connections are secure. If they are, but your issue persists, we recommend using our UniFi cables for optimal compatibility and performance.

Verify Your Console’s Internet Connection

UniFi OS Consoles that are also gateways (e.g., UDM Pro) are usually directly connected to the internet. However, non-gateway consoles, such as the Cloud Key Gen2 Plus, can be incorrectly placed on a network or VLAN with restricted internet access. Please ensure this isn’t the case for your console.

Update Your Console to the Latest Version of UniFi OS

Some consoles are preloaded with older versions of UniFi OS. For the best setup experience, we recommend updating to the latest version. For more details, see Advanced Update via SSH

Open All Required Ports

Third-party gateways, firewalls, and ISP modems occasionally block traffic required for console setup. Some of these include:

  • TCP & UDP Port 443
  • TCP Port 8883
  • TCP & UDP Port 53
  • UDP Port 123
  • TCP Port 3478 

See Required Port Reference for a complete listing of all requisite ports. We also recommend disabling any firewalls and/or setting up your console in a different location to rule out external network factors that may be disrupting your setup.

Clone Your ISP Router or Modem’s MAC Address

Some Internet Service Providers (ISPs) restrict connectivity to certain MAC addresses. You may need to clone your modem or router’s  MAC address in order to set up your console. We recommend contacting your ISP first to confirm whether or not this is necessary.

Contact Your ISP

If you’ve tried all the above but are still having setup issues, please contact your ISP to ensure that they have not restricted your console’s connectivity.

Expedite Your Support Request

If there are no issues on your ISP’s end but you are still having difficulty, please submit a support request that answers the following. This will ensure that your Support Engineer is fully apprised of your situation before offering recommendations.

  • What type of UniFI OS Console are you setting up, and what UniFi OS version is it running?
  • Have you tried setting it up with the mobile app and web application? What version of the mobile app did you use?
  • Have you opened all of the required ports listed above and in Required Port Reference?
  • Have you spoken with your ISP?
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