Getting Started with Official UniFi Hosting
Official UniFi Hosting provides a scalable solution for managing your UniFi Network and Talk Gen 3 devices without requiring a Cloud Gateway, CloudKey, or Self-Hosted Network Server. Note that this is not related to our license-free Site Manager used for scalable multi-site management. If you’re unfamiliar with UniFi’s hybrid cloud architecture, click here to learn more.
Available UniFi Applications
Official UniFi Hosting supports the UniFi Network application and UniFi Talk Relay (designed to manage Talk Phones configured with a 3rd Party PBX).
Official UniFi Hosting can be used alongside other UniFi Consoles, such as Network Video Recorders or CloudKeys, to provide access to the full suite of UniFi applications. This includes Protect for camera surveillance and Access for door access control, ensuring a comprehensive and unified management experience.
Setting Up Official UniFi Hosting
- Purchase Official UniFi Hosting directly from the UI Store, or:
- Navigate to the UniFi Site Manager.
- Select Display Options.
- Click the “+” button next to “UniFi Cloud”.
- In the Host dropdown, click Set Up New Official UniFi Hosting.
- Adopt your UniFi devices that will be managed, or migrate them from an existing deployment.
- Use the Site Manager or UniFi Mobile App (iOS / Android) for continued management. Select your plan based on the number of UniFi devices you will manage; this ranges from 100-1,000.
Adding New Sites to Official UniFi Hosting
Once Official UniFi Hosting is set up, your first site will be created automatically. You can easily create additional sites to organize devices by physical location or client, ensuring efficient management and clear separation of resources.
To create a new site:
- Open Site Manager in your browser.
- Click Create New Site.
- Create a new site and set your account as Host.
Frequently Asked Questions
UniFi Site Manager ensures a consistent management experience regardless of where the UniFi application software is hosted. The choice of hosting method depends entirely on your preference for how and where you want UniFi to run:
- Cloud Gateways and CloudKeys are recommended for their integrated, plug-and-play simplicity.
- Official UniFi Hosting is ideal for users who prefer to abstract the control plane from physical hardware.
Note: If you plan to use a UniFi Gateway, you cannot pair it with a Cloud Gateway. Instead, you must use an Independent Gateway (a gateway that does not run the UniFi application software).
If your payment method fails on the billing date for any reason, it will be retried three more times (after one, two and seven days). You will get email notifications prompting for an updated payment method. If all three retries fail, your subscription will be canceled.
When you cancel your subscription, your Official UniFi Hosting instance remains active until the end of the prepaid period. At the end of the billing period, your Official UniFi Hosting instance will be terminated.