Overview
Readers will learn how to access the Emergency Recovery Mode User Interface (UI) in order to factory reset, reboot, power off, or recover a UniFi Dream Machine (UDM or UDM-Pro) or UniFi Next-Generation Gateway Pro (UXG-Pro).
- Applicable to the UniFi Dream Machine models (UDM/UDM-Pro) and UniFi Next-Generation Gateway Pro (UXG-Pro).
- Only follow these steps if your device is not responding and the regular firmware upgrade process does not work.
- Resetting the device to factory defaults through the Emergency Recovery Mode UI will wipe out any backup files. Download and save your backup configuration to a separate device before following this article.
Table of Contents
Introduction
The Emergency Recovery Mode User Interface (UI) is a special webpage that can only be accessed by holding the reset button on the UDM/UDM-Pro and UXG-Pro. From the Recovery Mode, you can perform the following actions:
- Reset to Factory Defaults: Completely reset the device. Note this will also wipe out any stored backup files.
- Reboot: Restart the device and re-load the existing configuration.
- Poweroff: Initiate a software shutdown on the device, after which you can safely remove the power cable.
- Check Filesystems: Check the integrity of the file system.
- Firmware Update: Upload a previously downloaded firmware image (.bin) file in order to upgrade the firmware.
Accessing the Emergency Recovery Mode UI using the Reset Button
The images below show the location of the reset button on the UDM and UDM-Pro models:
And the location of the reset button on the UXG-Pro:
Follow the steps to access the Emergency Recovery Mode UI and upgrade the firmware:
1. Download the relevant UDM-Pro firmware file from the UniFi UDM-Pro Downloads section or the UXG-Pro firmware file from the Ubiquiti Community Software Releases section (Beta).
2. Completely power off the UDM-Pro / UXG-Pro and remove the power cable.
3. Press and hold the reset button and then power on the device by connecting it to the power source.
4. Keep the reset button pressed for 5 seconds, after some time the Touchscreen display will indicate that the UDM-Pro / UXG-Pro is in Recovery Mode.5. Connect an Ethernet cable from your computer to the first LAN port on the UDM-Pro / UXG-Pro.
6. Configure a static IP address on your computer in the 192.168.1.0/24 range (for example 192.168.1.11).
Navigate to the Windows 10 Network connections. IP address: 192.168.1.11 |
Navigate to the macOS Network connections. IP Address: 192.168.1.11 |
7. Open a compatible web browser navigate to http://192.168.1.30 to access the Emergency Recovery Mode UI.
8. Select Firmware Update > Choose and browse your computer for the previously download firmware (.bin) image file.
9. Wait for the upgrade process to complete and reboot the device afterwards.
1. Download the relevant UDM firmware file from the UniFi UDM Downloads section.
2. Completely power off the UDM and remove the power cable.
3. Press and hold the reset button and then power on the device by connecting it to the power source.
4. Keep the reset button pressed for 5 seconds, after some time the fan on the UDM will turn off and the device will make a sound.
5. The LED pattern (white - white - blue - blue) will indicate that the UDM is in Recovery Mode.
6. Connect an Ethernet cable from your computer to the first LAN port (port 1) on the UDM.
6. Configure a static IP address on your computer in the 192.168.1.0/24 range (for example 192.168.1.11).
Navigate to the Windows 10 Network connections. IP address: 192.168.1.11 |
Navigate to the macOS Network connections. IP Address: 192.168.1.11 |
7. Open a compatible web browser navigate to http://192.168.1.30 to access the Emergency Recovery Mode UI.
8. Select Firmware Update > Choose and browse your computer for the previously download firmware (.bin) image file.
9. Wait for the upgrade process to complete and reboot the device afterwards.