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UniFi Video is an obsolete product line.

This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video.

UniFi - How to Reset Devices to Factory Defaults

Obtaining a factory-default state is useful for fresh setup of a UniFi OS Console or device that was previously managed or configured. 

Restoring from your UniFi Application

UniFi Devices

All UniFi devices can be restored via their respective web or mobile applications. This is located in the “Manage” section of a device’s settings. Depending on the application, this may be referred to as “Forget”(UniFi Network) or “Unmanage” (UniFi Protect).

Selecting this option will unmanage the device from your UniFi Application and restore the device to a factory default state.

UniFi OS Consoles

A UniFi OS Console Owner has the ability to restore their console using the Factory Reset button located in the UniFi OS System settings. 

Restoring with the Reset Button

All UniFi OS Consoles and Devices also have a physical means of restoring to a factory-default state. This is done by locating the Reset button and holding it for 10 seconds, or until the LEDs  indicate the restore has begun. Your device must be powered on during this process.

The below diagram illustrates how to locate this button on the UDM Pro.

udm-pro-topology.png

Frequently Asked Questions

Why does my device still appear in my application after I restored it using the physical Reset button?

The physical reset button does not remove the device from any applications it was adopted to. This can be done under the “Manage” section of the device settings.

Why does my device say “Managed by Other”?

This will occur if the UniFi OS Console was factory restored, while the UniFi Devices remain in a configured state. The devices still view themselves as being managed by the “old” console. 

You can resolve this as follows:

  • Restore from a backup on which those devices were managed by your UniFi OS Console.
  • Factory restore and then re-adopt those devices on your fresh console.
  • The UniFi Network mobile app will enable you to “Reassign” the devices. This requires you being the last owner of those devices, and that you had previously signed into your mobile application while the devices were managed.
  • Advanced users may use those devices’ recovery credentials (SSH) to readopt them to the new console

Why is my UniFi Device not factory restoring?

Ensure that your device is powered on during the restoration process, otherwise it will not occur. 

It is also possible that you held the button too short (resulting in a reboot), or too long (resulting in entering TFTP Recovery Mode). Refer to our UniFi Device LED Status guide for more information.

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