Configuring Touch Pass in UniFi Identity Enterprise

Touch Pass lets users unlock doors by tapping their phone or watch on a G3 Reader—no apps or buttons needed!

Requirements

Note: Touch Pass is not supported in Mexico, Brazil, China, Taiwan, Vietnam, and Nepal.

Enabling Touch Passes

1. Navigate to Identity Enterprise Manager > Services > Door Access > Advanced and enable Touch Pass. 
2. Agree to the Terms and Conditions and Privacy checkbox and click Enable.
3. Click Save.

Assigning Touch Passes

You can assign Touch Passes to all users or individually:

• To assign to all users: Navigate to Services > Door Access > Advanced > Touch Pass and enable Allow All Users to Activate Touch Pass. Click Save.
• To assign individually: Navigate to Organization > Members > Users, select a user, and enable Touch Pass in Permissions > Door Access.

Viewing and Managing Touch Pass

1. Navigate to Identity Enterprise Manager > Organization > Members > Users.
2. Click on a user, go to Permissions > Door Access > Touch Pass, and click the pass.
3. Here you can:
   • View pass status
     • Pending Acceptance: The user has not added their assigned pass to their wallet or watch.
     • Activated: The user has added their assigned pass to their wallet or watch.
   • Add the pass alias.
   • Unassign a pass from a user. Once unassigned, the pass will automatically unbind from the current device.
   • Suspend a pass to temporarily disable it.
   • Hover over a device to Unbind it from the pass. The pass remains assigned to the same user and can be bound to another device under their account. 

Unlocking Doors with Touch Pass

Touch Pass allows users to unlock doors, simply by tapping their phone on the UniFi reader. By default, users can unlock doors even if their phone is locked. 

For more information, see our detailed Touch Pass User's Guide.

FAQs