Unlocking Doors with Touch Pass in UniFi Identity Enterprise
Touch Pass lets you unlock doors effortlessly by tapping your phone or watch on a G3 Reader—no apps or buttons needed! This guide shows you how to add a Touch Pass (once set up by your admin) and start using it. If you’re an admin setting up Touch Pass, click here.
Requirements
Apple Pay/Google Wallet is regionally supported
Your smartphone and smartwatch
- For iOS: iPhone or Apple Watch compatible with Apple Pay
- Running iOS version 16.0 or later (update iPhone | Apple Watch)
- For Android: Android phone compatible with Google Wallet (currently not available on Wear OS)
- Running Android version 9 or later (update Android phone)
- Currently not available on Wear OS.
Note: Touch Pass is not supported in Mexico, Brazil, China, Taiwan, Vietnam, and Nepal.
Adding Touch Pass to Your Apple Wallet or Google Wallet
- Open the invitation email from your admin to activate your Identity Enterprise.
- Open the Identity Enterprise on your mobile phone, and tap Add to Apple Wallet or Add to Google Wallet.
- Read through the information and tap Add.
- (Only for iOS) Once added, an Express Pass window will appear, indicating that the pass works automatically without needing Face ID or your passcode. Tap Done.
- (Only for iOS and optional) Touch Pass will be synced to your Apple Watch automatically during this process. Ensure your Apple Watch is:
- Unlocked
- Worn on your wrist
- Physically close to your iPhone
Using Touch Pass to Unlock Doors
- For iPhone and Android phones: Tap the NFC sensor on your phone to a G3 Reader.
- For Apple Watch: Tap the Apple Watch worn on your wrist to a G3 Reader. The Watch screen must be unlocked.
(Only for iOS) Apple Express Mode is enabled by default, letting you unlock doors with Touch Pass without unlocking your iPhone or Apple Watch. If disabled in your Wallet or Watch app, you'll need to unlock it with Face ID or a passcode. See here to learn more about Apple Express Mode.
Migrating Your Touch Pass to a New Device
A Touch Pass can be added to one smartphone and one smartwatch (only for iOS) with the same operating system. If you upgrade to a new device or lose your current one, you can transfer your Touch Pass to the new device, as long as it's signed in with the same iCloud or Google account.
- Ask your admin to unbind your Touch Pass from your old device in the Access application.
- On your new device, sign in to your Identity Endpoint account.
- Add Touch Pass to your Apple Wallet or Google Wallet.
FAQs
How secure is Touch Pass in Apple Wallet and Google Wallet?
How many devices can I use my Touch Pass on?
- For iOS: You can use your Touch Pass on one iPhone and one Apple Watch, both signed into the same iCloud account.
- For Android: You can use your Touch Pass on one Android phone signed into your Google account.
Your smartphone can store multiple passes from different sites.
Can I use Touch Pass if my smartphone needs a charge?
- For iOS: Yes, with Power Reserve, Touch Pass may work for up to five hours on devices like iPhone XS, XS Max, XR, and newer.
- For Android: No. The phone screen must be on for Touch Pass to work.
Can I use Touch Pass without a cellular signal?
Yes, Touch Pass works offline since it's stored on your device.
What should I do if I can't add Touch Pass to my Apple Wallet or Google Wallet?
Try the troubleshooting steps below. If the issue persists, contact your admin for assistance.
For iOS:
- Update to the latest iOS or watchOS.
- Set up Face ID, Touch ID, or a passcode on your device.
- Ensure Apple Pay is supported in your region and your device is eligible.
- Sign in to iCloud with two-factor authentication enabled.
- Check for service outages or connection issues.
- Accept Apple Terms and Conditions in iCloud if prompted.
For Android:
- Update to the latest Android version.
- Ensure Google Wallet is supported in your region and your device is eligible.
Can I transfer my Touch Pass to a new smartphone or smartwatch?
Yes, adding Touch Pass to a new smartphone removes it from the old one. Once added, the pass syncs automatically to your paired Apple Watch if you're using iPhone.
How do I remove my Touch Pass from Apple Wallet or Google Wallet?
For iOS:
- Open the Wallet app and select your Touch Pass.
- Tap the i icon and choose Remove Badge.
- Confirm removal.
For Android:
- Open the Wallet app and select your Touch Pass.
- Tap the ⁝ icon and choose Remove.
How do I re-add a Touch Pass to Apple Wallet or Google Wallet?
- Open your Identity Endpoint for mobile and:
- Tap Add to Apple Wallet or Add to Google Wallet in the message box, or
- Tap the upper-right Settings > Door Access > Add to Apple Wallet or Add to Google Wallet.
- Follow the prompts and tap Add, then Done.
What should I do if I lose my smartphone or smartwatch?
- For iOS: Use the Find My app to suspend or deactivate your Touch Pass. Once your device is recovered, you can reactivate the pass via iCloud.com.
- For Android: Use the Find My Device app (for personally-owned devices) or Lost mode (for company-owned devices) to suspend or deactivate your Touch Pass. Once your device is recovered, you can reactivate the pass via your Google account.