UniFi Identity Enterprise - Downgrade UniFi Identity Enterprise to UniFi Identity

Downgrading UniFi Identity Enterprise requires removing UniFi Console from your UniFi Identity Enterprise workspace, please read Before You Begin carefully before downgrading to ensure your users, services, and permissions can be retained locally. 

Before You Begin

Version Requirements

To use UniFi Identity, please ensure that your UniFi OS is v3.2.5 or later.

Migrate Door Access Devices

Please ensure your Identity Enterprise Agent is up to date and you have migrated your door access devices to the UniFi Access application:

1. Go to the new user interface of your Identity Enterprise Manager > Settings > UniFi Consoles > Consoles.
2. Select the UniFi Console you want to downgrade to UniFi Identity.
3. If an Update Identity Enterprise Agent link is present, click it for an optimal experience.
4. If a Migrate Door Access Devices link is present when your Agent is up-to-date, click it to migrate your door access devices to the Access application. If the link is not displayed, feel free to skip this step and step 5.

5. After migration, click View on Site Manager, select a UniFi Console, and go to Access application > Devices to view if all devices are migrated and online. If they are, proceed with the following steps to downgrade UniFi Identity Enterprise to UniFi Identity. In case any issues arise, please contact uid.support@ui.com.

Effects on Configurations and Credentials

After removing a console from UniFi Identity Enterprise, users can no longer use their Identity Enterprise desktop and mobile apps to access the console’s One-Click WiFi, One-Click VPN, doors, and EV Stations. However, users can still use their PINs and NFC cards to unlock assigned doors. 

To access One-Click WiFi, One-Click VPN, doors, and EV Stations with mobile phones, it is necessary to install the UniFi Identity mobile app and load the required credentials.

Please note that to retain your users’ permissions locally, you must tick the Retain users, services, and permissions locally checkbox when removing a console using Method 2.

Downgrade UniFi Identity Enterprise to UniFi Identity

Note: Downgrading from UniFi Identity Enterprise to UniFi Identity removes your UniFi Console from your Identity Enterprise workspace but does not deactivate your UniFi Identity Enterprise workspace.

Method 1

By choosing this method, the removed console’s users, One-Click WiFi, One-Click VPN, Door Access, and EV Stations services will be retained locally after Identity Enterprise deactivation.

1. Go to the new user interface of your Identity Enterprise Manager > Settings > UniFi Consoles > Consoles.
2. Select the console you want to downgrade to UniFi Identity.
3. Scroll down to Manage and click Remove Console > Delete. 
4. Send email invitations to existing users, prompting them to download the UniFi Identity mobile app and load their credentials.

Method 2

By choosing this method, you have the flexibility to choose whether to retain users, services, and permissions locally. If you choose not to retain, you need to enable services, add users, and assign permissions again. 

Note: Only the UniFi Console owner can deactivate Identity Enterprise.

1. Go to your UniFi Site Manager and select the console you want to downgrade to UniFi Identity.
2. Go to OS Settings > Console Settings > Identity Enterprise > Manage.
3. Scroll down and click Remove Console from Identity Enterprise.
4. Confirm you want to deactivate Identity Enterprise and select whether to retain the users, services, and permissions locally on the console.
5. Click Deactivate and choose whether to retain users, services, and permissions locally.
6. Click Deactivate.
7. Once deactivated, you can click Not Now to finish or click Invite to invite existing users to download UniFi Identity mobile apps to enjoy mobile access and use the One-Click WiFi, One-Click VPN, and EV Station features. Learn more about UniFi Identity

FAQ

I have deactivated UniFi Identity Enterprise on a UniFi Console. Can I reactivate it on the console?

Yes. You can reactivate UniFi Identity Enterprise on the UniFi Console in two ways: by creating a new Identity Enterprise workspace on the console or by adding the console to an existing workspace.

• Activate a new workspace on the UniFi Console: Because one email address can only activate one workspace. You can do either of the following, please note that this method is applicable only when less than 3 workspaces have been activated on the same console.
  • Transferring your UniFi OS ownership to a user whose email address has never been used for workspace application and activation. 
  • Deactivate your current workspace and then apply for a new workspace. 
• Add the UniFi Console to an existing workspace:
  • If you don’t want to keep your current Identity Enterprise workspace, deactivate it and then apply for a new workspace. Then add the console to the workspace.
  • If you want to keep your current Identity Enterprise workspace, apply for a new workspace using a different email address, and then transfer the workspace ownership to your email address after the workspace is activated. Then add the console to the workspace.
  • If your Identity Enterprise workspace has been deactivated and you want to reactivate it, please contact uid.support@ui.com. Once reactivated, you can add your console to your workspace.

Can I use the same email address to create more than one UniFi Identity Enterprise workspace?

No. An email address can be used to activate only one UniFi Identity Enterprise workspace. Here are alternative approaches if you want to use the same email address for the workspace owner across different workspaces.

• Deactivate your current workspace and then apply for a new workspace.
• Apply for a new workspace using a different email address, and then transfer the workspace ownership to your email address after the workspace is activated.

Note: To reactivate a workspace that has been deactivated, please contact uid.support@ui.com.