UniFi Identity Enterprise - Plan and Billing

For users in the U.S. regions, upgrading to Identity Enterprise now automatically offers a 30-day free trial on the Identity Enterprise Paid Plan. Once the trial expires, the Workspace Owner has the flexibility to either subscribe to the Paid Plan or downgrade to the license-free UniFi Identity (requires adding at least a UniFi Console to your workspace).

Plan Options

Edit Billing Information or Change Payment Method

• We bill you upfront: You always pay for UniFi Identity Enterprise at the start of your billing cycle. If you make changes in the middle of a billing cycle, we'll prorate how much you're charged (or credited back), so that you only pay for what you use. These prorations will be applied at the start of the next billing cycle.
• Billing cycle: Currently, paid subscription plans are billed monthly or annually.
• Billing based on user status:
  • Users with Pending, Active, Suspended, Locked, Password Reset, and Password Expired status are billed monthly.
  • Users with Deactivated and Staged status are not billed.

Notes: For Wire Transfer payments:

• If you haven’t subscribed to UniFi Identity Enterprise yet, you can use Wire Transfer as a payment method.
• If you have subscribed to UniFi Identity Enterprise, you can use Wire Transfer for payments only if your workspace has at least 25 users.
• An invoice will be generated within 1 hour after the successful completion of your Wire Transfer payment.
• Since Identity Enterprise paid plan is currently only available in the U.S., the billing address must be in the U.S.

Important: When your payment method is changed, the new method only. only applies to upcoming invoices and doesn’t apply to invoices with Pending or Failed statuses.

1. Go to your Identity Enterprise Manage > Settings > Plan & Billing > Billing Information.
2. Click Change Payment Method or Edit Information.

Change the Payer

1. Only the Workspace Owner can make the payment. Thus, you need to transfer the workspace ownership to the payer.
2. Go to Settings > Plan & Billing > Billing Information.
3. Click Edit Information and edit the full name and email address.

Manage Subscriptions

Note: Only the Workspace Owner can subscribe to a paid plan and manage the subscriptions.

Subscribe to the Paid Plan

1. Go to your Identity Enterprise Manager > Settings > Plan & Billing.
2. Select a paid plan and click Upgrade.
3. Specify your billing method and billing address.
4. Complete the payment. The upgrade takes effect immediately and you will receive a subscription confirmation email.

Cancel Subscription

Note: You will still have access to your paid plan features till the end of your existing billing cycle. Once the billing cycle ends, your subscription will be canceled and your workspace will be suspended unless you subscribe again within 7 days.

1. Go to your Identity Enterprise Manager > Settings > Plan & Billing.
2. Click Manage > Cancel Subscription.

Renew Subscriptions

Before your paid subscription plan expires, you will receive email notifications about the plan's expiration date. Identity Enterprise will automatically renew your subscription unless payment fails. Please ensure your billing information is correct and your account has sufficient funds.

View Subscription Details

1. Go to your Identity Enterprise Manager > Settings > Plan & Billing > Plan Subscription.
2. You can view your current subscription plan details including the plan costs, billing cycle (annually or monthly), and subscription plan renewal date.
   
   • If you pay with a debit or credit card, you're charged upfront for the month or year. If you pay with a wire transfer, you'll receive an invoice email on the first day of your billing cycle.
   • You'll automatically be billed on the same subscription payment date each month or year. Example: If you subscribed and paid for the plan on May 3, you will be billed subsequently on June 3, July 3, etc.

Plan Add-Ons Expiration

Before your plan add-ons expire, you will receive emails notifying you of the expiration date and reminding you to either subscribe to a paid plan or remove extra assets and users.

Users in the U.S. Region

If your Identity Enterprise Basic Plan is expiring, you can choose any of the following methods to keep your workspace. Failure to do so 21 days after the add-on expiration date will result in your workspace being suspended. Once suspended, only the Workspace Owner can access Identity Enterprise and remove assets.

• Upgrade to Identity Enterprise Standard Plan.
• Remove extra assets and users to meet the Identity Enterprise Basic Plan limitations within 21 days. Note: The Basic Plan in the U.S. was canceled on April 10, 2024. Existing workspaces with a Basic Plan can subscribe to the Standard Plan or continue to use the Basic Plan, whereas workspaces created after April 10, 2024 can only subscribe to Paid Plan and cannot downgrade to the Basic Plan.

Users outside the U.S. Region

If your plan add-ons are expiring or have expired, please either remove excessive asset(s) to meet the Basic Plan’s limitation or extend your plan add-ons. Failure to do either will result in your workspace being suspended. Once suspended, only the Workspace Owner can access Identity Enterprise and can only reduce assets.

FAQ and Troubleshooting