UniFi Identity Enterprise - Plan and Billing

For users in the U.S. regions, upgrading to Identity Enterprise now automatically offers a 30-day free trial on the Identity Enterprise Paid Plan. Once the trial expires, the Workspace Owner has the flexibility to either subscribe to the Paid Plan or downgrade to the license-free UniFi Identity (requires adding at least a UniFi Console to your workspace).

Plan Options

Plan Name Paid Plan
Monthly Cost (USD) $5 per user per month (tax excluded)
Annual Cost (annual payment in US$) $4.5 per user per month (tax excluded)
Supported Features
User Unlimited (Min. 5 users)
Site Unlimited
Door Unlimited
Activity Logging Storage Up to 90 days
Door Unlock Recording Storage Up to 90 days
SSO App Unlimited
Workflows and Approvals Unlimited
One-Click WiFi Yes
One-Click VPN Yes
Phone-Based Door Access Yes
Protect Camera Sharing Yes
EV Station Yes
User Lifecycle Management Yes
Multi-Factor Authentication Yes
Passwordless Sign-In Yes
Organization Chart Yes
Helpdesk Yes
Slack Integration Yes
Universal Directory (Google Workspace, Microsoft 365, and CSV) Yes
Universal Directory (AD, LDAP, and JumpCloud) Yes
Identity Provider (Google Workspace and Microsoft 365) Yes
Attendance Yes
Layout Yes
Group Visibility Yes
SaaS Expense Insights Yes
Adaptive VPN Yes
Custom Role and Privileges Yes
MDM Yes
Software Installed Report Yes
AD/LDAP Directory Delegation Require plan add-on

WiFi Experience Score

Require plan add-on
Supported Portals & Platforms
Admin Web Portal Identity Enterprise Manager
User Web Portal Identity Enterprise Workspace
App
  • UniFi Identity Enterprise mobile app for iOS & Android
  • UniFi Identity Enterprise desktop app for macOS & Windows

Edit Billing Information or Change Payment Method

The following outlines important payment information:
  • We bill you upfront: You always pay for UniFi Identity Enterprise at the start of your billing cycle. If you make changes in the middle of a billing cycle, we'll prorate how much you're charged (or credited back), so that you only pay for what you use. These prorations will be applied at the start of the next billing cycle.
  • Billing cycle: Currently, paid subscription plans are billed monthly or annually.

Notes: For Wire Transfer payments:

  • If you haven’t subscribed to UniFi Identity Enterprise yet, you can use Wire Transfer as a payment method.
  • If you have subscribed to UniFi Identity Enterprise, you can use Wire Transfer for payments only if your workspace has at least 25 users.
  • An invoice will be generated within 1 hour after the successful completion of your Wire Transfer payment.
  • Since Identity Enterprise paid plan is currently only available in the U.S., the billing address must be in the U.S.

Important: When your payment method is changed, the new method only. only applies to upcoming invoices and doesn’t apply to invoices with Pending or Failed statuses.

  1. Go to your Identity Enterprise Manage > Settings > Plan & Billing > Billing Information.
  2. Click Change Payment Method or Edit Information.

Change the Payer

  1. Only the Workspace Owner can make the payment. Thus, you need to transfer the workspace ownership to the payer.
  2. Go to Settings > Plan & Billing > Billing Information.
  3. Click Edit Information and edit the full name and email address.

Manage Subscriptions

Note: Only the Workspace Owner can subscribe to a paid plan and manage the subscriptions.

Subscribe to the Paid Plan

  1. Go to your Identity Enterprise Manager > Settings > Plan & Billing.
  2. Select a paid plan and click Upgrade.
  3. Specify your billing method and billing address.
  4. Complete the payment. The upgrade takes effect immediately and you will receive a subscription confirmation email.

Cancel Subscription

Note: You will still have access to your paid plan features till the end of your existing billing cycle. Once the billing cycle ends, your subscription will be canceled and your workspace will be suspended unless you subscribe again within 7 days.

  1. Go to your Identity Enterprise Manager > Settings > Plan & Billing.
  2. Click Manage > Cancel Subscription.

Renew Subscriptions

Before your paid subscription plan expires, you will receive email notifications about the plan's expiration date. Identity Enterprise will automatically renew your subscription unless payment fails. Please ensure your billing information is correct and your account has sufficient funds.

View Subscription Details

  1. Go to your Identity Enterprise Manager > Settings > Plan & Billing > Plan Subscription.
  2. You can view your current subscription plan details including the plan costs, billing cycle (annually or monthly), and subscription plan renewal date.
    • If you pay with a debit or credit card, you're charged upfront for the month or year. If you pay with a wire transfer, you'll receive an invoice email on the first day of your billing cycle.
    • You'll automatically be billed on the same subscription payment date each month or year. Example: If you subscribed and paid for the plan on May 3, you will be billed subsequently on June 3, July 3, etc.

Plan Add-Ons Expiration

Before your plan add-ons expire, you will receive emails notifying you of the expiration date and reminding you to either subscribe to a paid plan or remove extra assets and users.

Users in the U.S. Region

If your Identity Enterprise Basic Plan is expiring, you can choose any of the following methods to keep your workspace. Failure to do so 21 days after the add-on expiration date will result in your workspace being suspended. Once suspended, only the Workspace Owner can access Identity Enterprise and remove assets.

  • Upgrade to Identity Enterprise Standard Plan.
  • Remove extra assets and users to meet the Identity Enterprise Basic Plan limitations within 21 days. Note: The Basic Plan in the U.S. was canceled on April 10, 2024. Existing workspaces with a Basic Plan can subscribe to the Standard Plan or continue to use the Basic Plan, whereas workspaces created after April 10, 2024 can only subscribe to Paid Plan and cannot downgrade to the Basic Plan.

Users outside the U.S. Region

If your plan add-ons are expiring or have expired, please either remove excessive asset(s) to meet the Basic Plan’s limitation or extend your plan add-ons. Failure to do either will result in your workspace being suspended. Once suspended, only the Workspace Owner can access Identity Enterprise and can only reduce assets.

FAQ and Troubleshooting

Troubleshoot Failed Subscription Renewals
If you choose a credit card as your billing method, our system will automatically renew your subscription for the next billing cycle. If the automatic subscription renewal payment fails, an unpaid bill notification will be prompted in the Identity Enterprise Manager and an email will also be sent to you.
  • You can continue to use your workspace as usual for a month, but the workspace status will change to Expired.
  • Payment retires are available up to four times within a month. If the payment is successful and the billing is processed, your workspace status will return to Active.

If the automatic payment fails, your workspace will be suspended. Once suspended, only the Owner can sign in to UniFi Identity Enterprise to complete payment and subscribe again. After your workspace is suspended for 7 days, your workspace will be canceled and no one, not even the Owner, can sign in anymore.

Is There a Minimum Subscription Fee?
Yes, the Paid Plan requires at least 5 users in a workspace. Note that if you have fewer than 5 users, you will still be charged the fee for 5 users. Let’s say you only have 3 users, when you upgrade to the Paid Plan, you will still need to pay the full rate for 5 users of $25 ($5 x 5 users) per month.
Which User Statuses Incur Charges?
Users in Active, Suspended, Locked, Password Reset, and Password Expired status will be billed.
Can I Get an Annual Subscription?
Yes, and you can get a 10% discount with annual payments.
Can I Pay with PayPal?
At this time, we only accept debit cards, credit cards, and wire transfers. We're open to adding more payment options in the future though!
How Do Adding and Removing Users Affect Billing?
Regardless of whether you're on a monthly or yearly billing cycle, your account may incur monthly charges if you add or remove users. When you add users, your account will be charged a prorated amount based on the percentage of the billing cycle remaining at the time each member was added. Conversely, if you remove users, your account will be credited in the same way.
Do You Have Any Discounts for Non-Profit Organizations?
Yes, we offer a 50% discount for non-profit organizations. Non-profit organizations must be recognized by the Internal Revenue Service (IRS) as exempt from federal income tax under Section 501(c)(3) of the Internal Revenue Code (IRC).
What Happens If My Payment Failed?
Your account email will receive a notification after each failed payment, such as your credit card has expired. Payment retries are available up to 4 times within the next month. If any payments fail after these 4 retries, your workspace will be suspended.
Can I Change My Payment Method?
Yes, you can change and update your payment method and information at any time by going to Settings > Plan & Billing.
How Do Refunds Work?
Charges are based on actual usage. If you downgrade to a lower-tier plan, refunds are deposited into your Identity Enterprise balance, rather than your bank account, and can be applied toward the next billing cycle. If you cancel your subscription, no refunds will be issued, as you retain access to the paid features until the end of the current payment cycle.
How Is My Payment Being Processed?
Your payment is processed through Stripe. We do not handle your credit card information directly.
Why Can't I View the Bill After Upgrading to a Paid Plan via Wire Transfer?
After upgrading to a paid plan with a wire transfer, you will receive the bill and invoice within 1 hour. You can go to Settings > Plan & Billing to complete the payment
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