UniFi Identity Enterprise - Plan and Billing

2023-12-06 03:07:50 UTC

UniFi Identity Enterprise currently offers two distinctive plans for managers of small teams to large organizations. Each paid plan comes with distinctive features to meet different organization management needs.

Plan Options

Currently available plans:

  • The Basic Plan
  • The Standard Plan

The table below offers a comparison between the different available plans at the moment. 

Notes: You can get a 10% discount off a paid subscription plan by selecting annual payment.

Fields Basic Plan Standard Plan
Applications For individuals or small enterprises using UniFi Identity Enterprise and organizing the UI products. For large enterprises or organizations.
Monthly Cost (monthly payment in US$) Free ($0) $5 per user per month (tax excluded)
Annual Cost (annual payment in US$) Free ($0) $4.5 per user per month (tax excluded)
Max Users 5 Unlimited
(Minimum of 5 users)
Door Access (doors) Unlimited Unlimited
Door Access Unlock Recordings (days) 30 days 90 days
Max Sites 1 Unlimited
Max Guests 5 100
One-Click WiFi and VPN Yes Yes
Adaptive VPN No Yes
Universal Directory (Google Workspace, Microsoft 365, and CSV) Yes Yes
Universal Directory (AD, LDAP, and JumpCloud) No Yes
Adaptive MFA Yes Yes
Identity Provider (Google Workspace and Microsoft 365) No Yes
UniFi Identity Enterprise SSO Apps (EA) Up to 3 SSO Apps Unlimited
Lifecycle Management Yes Yes
Org Charts Yes Yes
Group Visibility No No
Workflows & Approvals 5 workflows Unlimited
Layout No Yes
Attendance No Yes
Helpdesk Yes Yes
Identity Enterprise Apps Yes Yes
Identity Enterprise Manager Yes Yes
Identity Enterprise Workspace Yes Yes

Manage Your Billing Information and Payment Method

The following outlines important payment information:

  1. We bill you upfront. 
    You always pay for UniFi Identity Enterprise at the start of your billing cycle. If you make changes in the middle of a billing cycle, we'll prorate how much you're charged (or credited back), so that you only pay for what you actually use. These prorations will be applied at the start of the next billing cycle.

  2. Billing cycle: Currently, paid subscription plans are billed monthly and annually.

Edit Billing Information or Change Payment Method

Notes: For Wire Transfer payments:

  • If you haven’t subscribed to UniFi Identity Enterprise yet, you can use Wire Transfer as a payment method.
  • If you have subscribed to UniFi Identity Enterprise, you can use Wire Transfer for payments only if your workspace has at least 25 users.
  • An invoice will be generated within 1 hour after the successful completion of your Wire Transfer payment.

Important: Changing your payment method only applies to upcoming invoices and doesn’t apply to invoices with Pending or Failed statuses.

  1. Sign in to your Identity Enterprise Manager (https://[your workspace domain].ui.com/cloud).

  2. Go to Settings > Plan & Billing > Billing Information.
  3. Click Change Payment Method or Edit Information.

Change the Payer

  1. Only the workspace owner can make the payment. Thus, you need to transfer the workspace ownership to the payer.
  2. Go to Settings > Plan & Billing > Billing Information.
  3. Click Edit Information and edit the full name and email address.
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