UniFi Video is an obsolete product line.

This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video.

UniFi 6 Access Point Professional (U6 Pro) Advisory

Summary: U6 Pros manufactured between June and August 2022 may unexpectedly reboot, or may not turn on, when multiple U6 Pros are connected to the same switch using Shielded Twisted Pair (STP) Ethernet cables.

Identification: You can identify your access point by the date code found on the back of your device. Affected models are as follows:

  • U6-Pro-US: 2228 to 2237
  • U6-Pro: 2224 to 2237

What to do: This issue can be avoided by using Unshielded Twisted Pair (UTP) Ethernet cables. If you are unsure, we recommend using our UI Patch Cables, or our UI Indoor Cables.

Please note that only the units specified above have this manufacturing limitation.

Was this article helpful?
6 out of 6 found this helpful