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UID - User roles and user groups

This article describes what are user roles and user groups, how to create them, assign or remove them from the users.

Default user roles and permissions

There are 9 types of predefined system roles:

  • Workspace Owner
  • Super Admin
  • Workspace HR Admin
  • Workspace IT Admin
  • Workspace Read-only Admin
  • Site Admin
  • Site HR Admin
  • Site Read-only Admin

Permission ranges for the admins are divided into two categories:

  • Admins with workspace-level permissions own all the management authority for the entire workspace.
  • Admins with site-level permissions have management authority for the resources and users in the managed site.

Below you will find detailed comparisons of workspace-level and site-level permissions for each user role.

Workspace-level permissions

User management

Permission

Owner

Super Admin

Workspace HR Admin

Workspace IT Admin

Workspace Read-only Admin

View users and groups

Add, edit, and delete users and groups

   

Configure AD/LDAP

 

 

View AD/LDAP Configuration

Edit AD/LDAP Configuration

 

 

Import users from AD/LDAP

   

 

Door access management

Permission

Owner

Super Admin

Workspace HR Admin

Workspace IT Admin

Workspace Read-only Admin

Set up UID Access

 

 

View NFC card list and NFC card information

Delete NFC card

   

Add NFC card in batch mode

   

Add, edit, or delete Door Group/Floor/Door

 

 

Remote view

Remote View and Remote Unlock

   

View Door Group/Floor/Door/Elements

Edit Unlock schedule

 

 

Edit Door Guard

   

Adopt elements, update firmware, and edit element information

 

 

Unlock door

   

Submit Feedback

Update data version

 

 

View access policy/schedule/holiday group

Edit access policy/schedule/holiday group

 

 

View Visitor information

Add or edit Visitor

   

View Access Logs

Export Access Logs

   

 

Network management

Permission

Owner

Super Admin

Workspace HR Admin

Workspace IT Admin

Workspace Read-only Admin

Set up Wi-Fi

 

 

View Wi-Fi configuration

Edit Wi-Fi configuration

 

 

Set up VPN

 

 

View VPN configuration

Edit VPN configuration

 

 

 

Security policy management

Permission

Owner

Super Admin

Workspace HR Admin

Workspace IT Admin

Workspace Read-only Admin

View Security Policy

Add, Edit, or delete Security Policy

 

 

 

Manage assignment

Permission

Owner

Super Admin

Workspace HR Admin

Workspace IT Admin

Workspace Read-only Admin

Assign/unassign user roles

   

Assign/unassign users to groups

   

Edit user lifecycle

   

Assign/unassign access policy and NFC cards to users

*Can only assign NFC card for the admin themself

 

Assign/unassign specific Wi-Fi network to users

*Can only assign Wi-Fi network for the admin themself

 

Assign/unassign specific VPN network to users

*Can only assign VPN network for the admin themself

 

 

Help Desk management

Permission

Owner

Super Admin

Workspace HR Admin

Workspace IT Admin

Workspace Read-only Admin

View tickets

Edit tickets

   




Host device management

Permission

Owner

Super Admin

Workspace HR Admin

Workspace IT Admin

Workspace Read-only Admin

View Host Device information, submit feedback on Host Device

View UniFi Portal entrance

Add Host Device admin

 

 

Delete Host Device

 

 

Set up UID Agent

 

 



Site-level permissions

User management

Permission

Site Admin

Site HR Admin

Site IT Admin

Site Read-only Admin

View users and groups

Add, edit, and delete users and groups

   

 

Door access management

Permission

Site Admin

Site HR Admin

Site IT Admin

Site Read-only Admin

Set up UID Access

 

 

View NFC card list and NFC card information

Delete NFC card

   

Add NFC card in batch mode

   

Add, edit, or delete Door Group/Floor/Door

 

 

Remote view

Remote View and Remote Unlock

   

View Door Group/Floor/Door/Elements

Edit Unlock schedule

 

 

Edit Door Guard

   

Adopt elements, update firmware, and edit element information

 

 

Unlock door

   

Submit Feedback

Update data version

 

 

View access policy/schedule/holiday group

Edit access policy/schedule/holiday group

 

 

View Visitor information

Add or edit Visitor

   

View Access Logs

Export Access Logs

   

 

Network management

Permission

Site Admin

Site HR Admin

Site IT Admin

Site Read-only Admin

Set up Wi-Fi

 

 

View Wi-Fi configuration

Edit Wi-Fi configuration

 

 

Set up VPN

 

 

View VPN configuration

Edit VPN configuration

 

 

 

Manage assignments

Permission

Site Admin

Site HR Admin

Site IT Admin

Site Read-only Admin

Assign/unassign user roles

     

Assign/unassign users to groups

   

Edit user lifecycle

   

Assign/unassign access policy and NFC cards to users

*Can only assign NFC card for the admin themself

 

Assign/unassign specific Wi-Fi network to users

*Can only assign Wi-Fi network for the admin themself

 

Assign/unassign specific VPN network to users

*Can only assign VPN network for the admin themself

 

 

Help Desk management

Permission

Site Admin

Site HR Admin

Site IT Admin

Site Read-only Admin

View tickets

Edit ticket status

   

 

Host device management

Permission

Site Admin

Site HR Admin

Site IT Admin

Site Read-only Admin

View Host Device information, submit feedback on Host Device

View UniFi Portal entrance

Add Host Device Admin

 

 

Delete Host Device

 

 

Set up UID Agent

 

 

 

Create custom user roles

Workspace owners and super admins can create custom admin roles to grant customized permissions.

To create a custom user role:

1. Log in to the UID Portal as the owner or super admin.

2. Go to the Users > Roles section and click Add Custom Role.

add-custom-role.png

3. Enter the role name, select a permission range, and specify the permissions as needed. 

4. Click Add to confirm your settings and create the custom user role.

pp.add-custom-role.png

To edit the custom user role, click on the custom role, modify the permissions and other details as necessary, and click Save to confirm the changes.

Select or remove a role from a user

To select a role for a user:

1. Go to the Users > Admins section and click Add Admin.

2. Select the role and the user and click Add to confirm.

pp.add-admin.png

To remove a role from a user:

1. Click on the user on the Users > Admins section, click the X symbol to remove a user role, and click Save to confirm, or

2. Hover over the user you want to remove the role from and click Remove.

users.admins.png

Create groups

When a new workspace is created, a root organization with the same name as the workspace is created automatically. This is the highest organization level in the workspace and cannot be modified. 

However, you can create sub-organizations in the form of sites and user groups.

Note: Only owners, super admins, or site admins can create and manage user and site groups.

Create a new site

1. Go to Settings > Sites > Add a New Site.

2. Follow the instructions on-screen to enter the required information and click Done to add the new site.

uid.all-sites.png

Create a user group

1. Go to Users > Groups section and click Add Sub-Group.

2. Enter the group name and click Add to create the new group.

users.add-subgroup.png

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