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UniFi Video is an obsolete product line.

This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video.

UID - Multi-factor Authentication (MFA)

Multi-factor Authentication (MFA) is an added layer of security used to verify an end user's identity when they sign in. UID administrators can configure authentication methods for all the workspace users or allow them to set up their own MFA.

mfa-section.png

UID authentication methods

UID offers the following authentication methods:

  • UI Verify: Users must download the UI Verify mobile app and use it to generate a one-time,  six-digit code to verify each login attempt. This method is enabled by default when UID is set up.
  • SMS: Users will receive a six-digit verification code via SMS on their mobile phones. 
  • Google Authenticator: Users must download the Google Authenticator mobile app and use it to generate a one-time, six-digit code to verify each login attempt.
  • Security Questions: Users will create their own question and answer sets. Answers are case-sensitive. Following each login attempt, users will be prompted to answer one of their questions to verify their access. This method is enabled by default when UID is set up and cannot be disabled.
  • Security Key (FIDO2): Users will authenticate their application and door access with a physical security key.

Configure user's MFA

To configure MFA for your workspace’s users:

  1. Log in to UID as an admin.
  2. Go to the Security > Multi-Factor > Enrollment section.
  3. Select whether each authentication method will be required, optional or disabled for users setting up UID.

Submit MFA Reset as Owner

To reset MFA as the Owner of the workspace:

  1. Navigate to your workspace's login page and enter the account and password.
  2. Proceed to the next step, then click Multi-factor help? on the login page to initiate the MFA reset request.
  3. Enter the verification code sent to the email associated with the Owner's account.
  4. Complete other verification methods shown in the dropdown. If you are unable to verify with the UI Verify app or the Security Question, click Skip.
  5. Enter your information in the fields shown:
      1. The First Name, Last NameGroup Name, and Location Name fields are all case-sensitive.
      2. All Name and Location fields are required.
      3. Location name refers to the site names in the user profile. You can enter a maximum of 5 site names.
      4. Direct Reports refer to users at lower permission levels who report to you within your UID organization chart.
  6. Contact two users in your workspace and ask them to send the verification code shown on the screen to your account via Kudo in the UI mobile app.
  7. Click I finished to submit your MFA reset. You will receive an email confirming the MFA reset within 24 hours.

Submit MFA Reset as Super Admin/Site Admin/User

To reset MFA as a Super Admin/Site Admin/User of the workspace:

  1. Navigate to your workspace's login page and enter the account and password.
  2. Proceed to the next step, then click Multi-factor help? on the login page to initiate the MFA reset request.
  3. Select the MFA methods you'd like to reset and click Submit to send a MFA reset request to your administrator at a higher level.
  4. Your administrator will receive a notification about the MFA reset request.

Reset a user’s MFA as an Administrator

To reset a user’s MFA: 

  1. Log in to UID as an admin.
  2. Go to the Security > Multi-Factor > Reset User’s Multifactor section
  3. Select the user, choose which of their authentication methods need to be reset, then click Reset

reset-mfa.png

To reset a user’s MFA via the Users page:

  1. Hover your cursor over the user and select Reset Multi-factor from the displayed actions, or
  2. Click the user’s name to open their profile panel, and either:
    1. Select Reset Multi-factor from the Status drop-down menu in the General tab, or
    2. Expand the Multi-factor section in the Profile tab, hover your cursor over the desired authentication method, and select the reset option.
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