UniFi Talk - Manage UniFi Talk subscriptions

With a UniFi Talk subscription, you can easily access local phone numbers that support emergency calling. Each UniFi Talk phone number offers 3,000 monthly minutes for worldwide inbound calls and outbound calls to the US, Canada, and Mexico.

While setting up your UniFi Talk system, you will have the option to activate a subscription with a dedicated number for each UniFi Talk phone connected to the system. If you have multiple phones connected during the setup, you can choose to set up additional phones with extensions only and add them to a group to share a number after setup.

Each UniFi Talk phone number supports unlimited concurrent calls, with a limit of one outgoing call per second.

Notes:

  • Currently, UniFi Talk subscription service is only available in the US and Canada, but we are working on bringing the service to other territories and countries.
  • Monthly minutes are shared by all active numbers managed by your UniFi Talk application. Local extension calling is free and does not require a UniFi Talk subscription.
  • $0.02/min beyond the first 3,000 minutes. International calls start at $0.01/min. View our international calling rates.

In this article, you’ll find instructions for the following processes:

Purchasing and assigning new numbers after setup

1. Purchasing additional number(s) in the UniFi Talk application:

    1. Navigate to UniFi Talk > Settings > Numbers & Subscription.
    2. Click the Purchase Numbers button.
    3. Search for or select an area code from the Area Code drop-down menu.
    4. Select your desired number from the available numbers listed in the Number drop-down menu, or type your preferred number into the field to see if it is available to purchase.
    5. Repeat this process to add more numbers. Once you have selected all desired numbers, click Next and complete your purchase.

Note: While we work hard to maintain a wide variety of numbers in our inventory, we can't guarantee your preferred number(s) will be in stock at the time of your purchase.

2. To assign newly purchased number(s) to a user:

    1. Navigate to UniFi Talk > Assignments > Users.
    2. Click on the user you wish to assign the number to.
    3. Select the Settings tab and locate the Manage section.
    4. Expand the Number drop-down menu and assign the number to this user.

Removing numbers and canceling a UniFi Talk subscription

A UniFi Talk subscription can be modified or canceled at any time.

If you have access to the UniFi Talk application:

  1. Navigate to UniFi Talk > Settings > Numbers & Subscription.
  2. Select the checkbox of each number you wish to delete. In order to delete a number, it must first be unassigned from the Smart Attendant, if applicable.
  3. Click the Delete button.

Note: This method will immediately remove the number from your UniFi Talk subscription. You will not be refunded for the current billing cycle. Delete all numbers to cancel your UniFi Talk subscription entirely.

Alternatively, you can cancel your UniFi Talk subscription and remove all associated numbers from your Ubiquiti Account portal:

  1. Access your Ubiquiti Account by logging in at account.ui.com.
  2. Navigate to Subscriptions and locate your UniFi Talk subscription under Active Subscriptions.
  3. Click the three dots that display to the right of your subscription to expand the menu, and click Cancel Subscription.

Note: This method will immediately cancel your UniFi Talk subscription and remove all UniFi Talk numbers associated with this subscription from your account. You will not be refunded for the current billing cycle.

Was this article helpful?
150 out of 572 found this helpful