UniFi OS Consoles Wi-Fi Switching Camera Security Phone System Door Access Accessories UISP

UniFi Video is an obsolete product line.

This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video.

UniFi Access - Use UniFi Access

This article describes how to do the following in your UniFi Access application:

For a step-by-step guide on setting up the UniFi Access application, see UniFi Access - Set up UniFi Access.

Manage devices and doors


The Devices section lets you manage UniFi Access devices, such as Hubs (UA-Hub) and Readers (UA-Pro / UA-Lite).

You can also create door groups to apply different access settings to different groups of doors.

For more detailed guides on managing Access devices, see the following articles:

Manage users and NFC cards


The Users section lets you add and manage UniFi Access users and NFC cards.

For more information about managing users and adding new NFC cards to your setup, see the following articles:

Manage access schedules and policies


The Policies section lets you create access schedules and policies to specify the way your users and visitors access your locations.

For more information about creating schedules and policies, see UniFi Access - Manage access schedules and policies.

Manage visitors


Visitors are users with temporary access rights who can use their NFC card to access your locations according to a specific access schedule.

For more information about managing visitors, see UniFi Access - Manage visitors.

View events and user activity

The Events section lets you view various events, such as door access logs, UA-Pro captures, and user activity.


Back up and restore UniFi Access data

Note: Only users with Owner permissions can back up and restore UniFi Access data.

To back up UniFi Access data:

  1. Visit Access Settings > Backups and Recovery > Back Up.
  2. Click Download on the pop-up window to download the backup zip file.


To restore UniFi Access data:

  1. Visit Access Settings > Backups and Recovery > Restore from Backup.
  2. Click Restore from Backup and upload a UniFi Access backup archive.
  3. After the archive has been uploaded, confirm the action by clicking Restore Backup.

After the restoration process is complete, you will see the confirmation in a pop-up window.


Reset the UA-Hub back to factory defaults

The UA-Hub can be reset with a pin by pressing and holding the Reset button, located on the device's front panel, for several seconds until the status light begins to flash. The UA-Hub will revert to factory settings, but will still be managed by your UniFi Access application.

To remove the UA-Hub from your Access application's managed device list, open the UA-Hub's detail panel and click Forget. This will reset the UA-Hub and its connected devices, as well as remove said devices from the Access application's managed device list.

Was this article helpful?
20 out of 64 found this helpful