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This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video.

UniFi Access - Manage NFC cards

This article describes how to add, manage, and delete NFC cards using your UniFi Access application and UA Pro.

Register new NFC cards

You can register new NFC cards in either your UniFi Access application or the card management screen of your UA Pro.

Add a card using the UniFi Access application

  1. Click the Users icon in the Access dashboard's left navigation bar, then select NFC Cards at the top of the page.
  2. Click the Add Card link in the top-right corner of the NFC Cards directory.

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  1. Click the Select button next to the UA Pro or UA Lite you'll assign the card to.

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  1. Hold the new NFC card against your UA reader device until it's detected. Repeat this process as needed for additional cards before proceeding to the next step..

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  1. Assign new or existing users:
    1. To assign a new user, select New User from the Assign To drop-down menu, enter their first and last name, and click Assign Cards.
    2. To assign an existing user, select Existing User from the drop-down menu, type and select their name from the Name field, and click Assign Cards.
    3. Repeat this process to assign any remaining card(s).

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Add a card using the UA Pro

Note: You can't create new users using the UA Pro's interface. You can only assign cards to existing users.

  1. Hold the Settings button on the UA Pro to enter Admin Mode and sign in.
  2. Tap NFC Card Register to access the card management screen.

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Admin_Mode_2.png

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  1. Tap Register or Replace to assign an NFC card to an existing user:
    1. Hold the NFC card against the UA Pro's screen until it's detected, then confirm the registration by tapping Assign.
    2. If you need to register more NFC cards, tap Add Another.

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Manage NFC cards

You can manage registered NFC cards on the Users page in your UniFi Access application.

Go to Users > NFC Cards to view and adjust card details, or select Users at the top of the page to assign cards from the Users directory.

To assign NFC cards to new users from the Users directory:

  1. Click the Add User link in the top-right corner of the screen, then select Add User from the drop-down menu.
  2. Enter the user's name and other requisite information in the details pane.
  3. Click the NFC Card drop-down menu and select Add Card
  4. Click the Select button next to the UA Pro or UA Lite you'll assign the card to.
  5. Hold the new NFC card against the UA reader device until it's detected.
  6. Click Assign.

To assign a card to an existing user from the Users directory:

  1. Click the user's row to open their details pane.
  2. Select the existing card you'd like to assign from the NFC Card drop-down menu or assign a new card using the process outlined directly above.

Manage_NFC_cards.png

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Disable third-party NFC cards

To disable the ability to use third-party NFC cards:

  1. Click the cog icon in the bottom-left corner of your Access dashboard to open the Settings menu.
  2. Click the Preferences tab.
  3. Enable the Advanced Security - Only Allow UA-Card toggle.

Note: When this setting is turned on, previously registered third-party NFC cards will be disabled and will not be able to open doors.

While enabled, all registered third-party NFC cards will be unable to open doors.

Restrict_Users.png

Delete NFC cards

To delete an NFC card from your UniFi Access application:

  1. Go to Users > NFC Cards.
  2. Hover your cursor over the desired card and click the Delete link when it appears on the far-right end of the row.
  3. Click the Delete button in the confirmation pop-up window.

Note: Deleted NFC cards can't be recovered and will need to be registered again.

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Troubleshooting invalid card errors

UniFi Access reader devices will show an Invalid Card error message if the user:

  • Attempts to unlock a door by swiping an unregistered NFC card.
  • Attempts to unlock a door by swiping an unassigned NFC card.
  • Is deleted on the UniFi Access application.
  • Swipes a third-party NFC card while the Advanced Security - Only Allow UA-Card feature is enabled.

If the invalid card error message appears when a user unlocks a door:

  1. Make sure their NFC card is registered and assigned to them:
    1. Open the Users page in the UniFi Access application, register the card, and assign it to them per the process outlined in Manage NFC Cards.
  2. Make sure the user hasn't been deleted, and recreate their profile if needed:
    1. Open the Users page, recreate the user's profile, and reassign their NFC card per the process outlined in Manage NFC Cards.
  3. Check if the user has a third-party NFC card that has been disabled because the Advanced Security - Only Allow UA-Card feature is enabled:
    1. If they do and you need to assign them a UA card, either register a new UA card and assign it to them (See Register New NFC Cards.) or assign them an existing UA card per the process outlined in Manage NFC Cards.
    2. If they do but you'll still permit them to use it, go to Settings > Preferences and disable the Advanced Security - Only Allow UA-Card toggle.
  4. If none of the processes above resolve your invalid card error, update your UniFi Access application to Version 1.3 or higher, then update the firmware of all your UniFi Access devices.
  5. If you're still receiving an invalid card error after updating your UniFi Access application and devices, factory-reset each of your UniFi Access' devices. To do so:
    1. Press and hold the device's Reset button with a small pin, then release when its LED status indicator turns white.
    2. Re-adopt the device to your UniFi Access application.
    3. Repeat this process for all of your devices.

 

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