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UniFi Video is an obsolete product line.

This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video.

UniFi Access - Manage devices

This article explains how to add a new Access Hub (UA-Hub) or Access Reader (UA-Pro / UA-Lite), how to configure them and what information can be gathered from each one.

Adding the UniFi Access devices

1. Visit the Elements section in the UniFi Access Controller

In the Elements section, click Add Elements to add new devices.


2. Select the device you want to add

If your devices are wired correctly and powered on, you should see them on this page.

Different devices have different indicators of being ready for setup:

  • The UA-Lite will show a white LED indicator
  • The UA-Pro screen will show a "UA-Pro has not been set up" message

Enter the name of the door and floor in the UA-Hub settings.

You can modify the direction (i.e. entry, exit) of the UA-PRO and UA-LITE as needed.

To finish adding new devices, click Add Elements.


If the device is added successfully, it will display a blue LED indicator and a confirmation will appear on the top right corner of the page.

NFC card access method is enabled by default if you're setting up UA-PRO or UA-LITE.


Managing the UA-Hub

Go to Elements section on the Access Controller and select the device

Select any configured UA-HUB device to go to its Properties panel.


See connections and basic information

In the Overview tab, you can see the UA-Hub connections and basic information about each connected device and the door status (if the door position switch relay has been configured).

Click Check Wiring to view the wiring connection of the UA-Hub.


Modify the device information

In the Config tab, you can modify the name of the door (and its floor or zone) being managed by that UA-Hub.

You can also configure the hold time. This is the time between when the UA-Hub unlocks and then locks the door again.

The default hold time is 5 seconds, but can be modified to anything between 1s to 60s.



View the access activities log

In the Activity tab, you can view the records of door opening and access activities log of the UA-Hub. This includes the name of the NFC card holder (N/A will be shown for Wave Mode), what method was used for access (NFC or Wave mode), and the direction (exit or entry).


Managing the UA-Pro/UA-Lite

You can get to the UA-PRO / UA-LITE reader information management page two ways on the Elements tab:

  • Select a UA-PRO or UA-LITE to pull out its properties panel
  • Select a UA-HUB > Overview tab > click Edit on the reader section you wish to access.



In the About tab, you can view the basic information of UA-Pro and UA-Lite.



In the General tab, you can modify the direction and access methods of the UA readers.



Rebooting and forgetting the devices in the UniFi Access Controller

1. Go to Elements section and select the device

2. On the Properties panel, select the Manage tab


3. Proceed with rebooting or forgetting the device

To reboot the device, click Reboot Device.

To reset a device back to the default settings and delete it from the UniFi Access Controller, click Forget Device.

If you forget a UA-HUB, this will also delete the UA-PRO and UA-LITE linked to the UA-HUB.

Updating the devices

1. Go to Elements tab and check if any devices need updating

Devices that need to be updated will display an update icon on the line of the device.


2. Update the device

Click the Update icon right by the firmware version to update all devices.

Alternatively, you can click the Update icon for a specific device to update the firmware only for that device.



Sometimes a firmware update will be mandatory for security reasons.

1. Wait for the firmware version to download

A pop-up window requiring a firmware update will appear.

You can click Minimize to avoid interfering with other features while waiting for the download.


2. Click Upgrade after the device upgrade package is downloaded

All the devices that can be upgraded will pop up.

Click the Upgrade button to start upgrading the devices.


3. Wait for the upgrade to finish

You can Minimize the window during the upgrade process if needed.

The pop-up window will close automatically after the device upgrade is completed.


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