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UniFi Video is an obsolete product line.

This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video.

Accessing UniFi Video after End-of-Support

On January 15th, 2021, UniFi Video will no longer be supported by Ubiquiti.

Past this date, UniFi Video installations will no longer be remotely accessible via video.ui.com when outside of their local network.

If you have a UniFi Video installation we recommend upgrading to UniFi Protect, Ubiquiti’s go-forward product for security camera installations. If you choose to remain on UniFi Video past the end-of-support date, you will still have several options available to you for accessing their system. 

For more information on the UniFi Video end-of-support, please visit the Community announcement page.

Local access

For those still using UniFi Video past January 15th, 2021, you will still be able to access your installations on your local network by directly accessing the UniFi Video installation’s IP address, just as before. This can be done through both the web application as well as via the UniFi Video mobile app.

Note that the UniFi Video mobile app will be removed from the Apple and Google stores on January 15th, 2021 as well. 

There are multiple ways to discover your UniFi Video installation’s IP address, including using Ubiquiti’s Wifiman app (downloadable on App Store / Google Play).

For more information on using Wifiman, please see this article

Remote VPN access

You can also access your UniFi Video installation by configuring a VPN that directly connects to their setup from the Internet. This requires configuring the VPN through your gateway, as well as setting up the VPN client on the device from which you would like to access the UniFi Video application.

If your local network is managed by a UniFi Dream Machine, UniFi Dream Machine Pro, or a UniFi Security Gateway, configure a VPN client to access UniFi Video by following the steps on this article: UniFi - USG/UDM: Configuring L2TP Remote Access VPN.

If your local network is managed by an EdgeRouter, configure a VPN client by following the steps on this article: EdgeRouter - L2TP IPsec VPN Server.

If your network is currently managed by a non-Ubiquiti gateway, consult your respective gateway providers’ instructions on how to configure VPN access - however, the steps should not vary greatly.

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