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UniFi Video will reach end-of-support on December 31st, 2020.

For more information, please refer to the official community notice.

UniFi Protect - Using the UniFi Protect Controller

The UniFi Protect Controller manages every aspect of your UniFi Protect deployment - including configuring your cameras and devices, viewing live feeds, setting user roles and permissions, and more.

For a step by step guide on setting up the UniFi Protect Controller, see UniFi Protect - Set up the UniFi Protect Controller.

Manage cameras and other devices

You can manage your Protect cameras and other devices via the Devices page.

This section lets you adopt new cameras, as well as configure and manage existing devices.

For more information about the different Protect device settings, see UniFi Protect - Adopt and manage devices.

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View camera streams and download recordings

There are a few different ways you can work with Protect camera videos:

  • view real-time camera streams via Live View
  • examine and download recordings via Timelapse
  • review individual motion capture events via Events

In addition to using these individual pages, you can also review camera recordings and events for individual cameras using the device's Properties panel.

For more information about the different ways to work with camera videos, see UniFi Protect - View camera streams and manage recordings.

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Manage motion detection and privacy zones

UniFi Protect lets you configure camera zones to adjust motion detection behavior via the Devices > Properties panel > Zones.

There are three different types of camera zone settings you can use:

  • Motion Zones tell the camera to recognize motion in specific zones and trigger certain actions, e.g. record footage and create motion Events for you to review later
  • Privacy Zones let you block out certain areas on the video streams which will not be recorded
  • Smart Detection Zones (available for G4 camera series only) let you create zones for detecting certain types of motion, such as when the camera detects a person

For more information about using camera zones, see UniFi Protect - Manage motion detection and privacy zones.

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Use the high frame rate mode

If you have a G4 series camera, you can enable High Frame Rate Mode to capture video footage with a smoother playback at 0.5x speed.

To enable High Frame Rate Mode for a G4 series camera:

  1. Select one of the G4 cameras from Home or Devices pages
  2. Go to Settings > Recording Quality > High Frame Rate Mode and enable it

It will take a few seconds for the camera to adjust to the new settings, during which time it will not record any footage.

Note that enabling High Frame Rate Mode disables HDR mode and switches the image quality to HD for cameras that support 4K.

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Use two-way audio on the mobile app

If you use the Protect mobile app, you can transmit camera audio in real time in both directions.

To transmit audio:

  1. Open the mobile app and select the camera you want to use for communication
  2. Tap the speaker icon to unmute the microphone and speak
  3. Tap the speaker icon again after you've finished speaking to disable the mic

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Customize alerts and notifications

UniFi Protect lets you configure push and email notifications via Settings > My Alerts.

You can enable notifications for the following events:

  1. Devices connecting and disconnecting
  2. New updates available for devices
  3. Motion detection
  4. Smart Detection
  5. Location-based activity alerts

Additionally, you can customize when you want to receive notifications exactly:

  1. Always
  2. Never
  3. When I am away
  4. When all users are away
  5. Custom schedule 

Note that location-based notifications require activity alerts to be enabled via Settings > My Alerts > Enable Activity Alerts and the location of the controller to be specified.

For more information about location-based activity alerts, see UniFi Protect - Manage location-based activity alerts.

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Update the UniFi Protect Controller

To update the Protect controller, go to the UNVR Settings > Applications, click on Check for Update and click Update if a new version is available.

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Back up and restore UniFi Protect data

You can manage UniFi Protect backups via Settings > General > Backups.

To download or restore a daily backup, if daily backups have been enabled:

  1. Go to Protect controller Settings > General and under Backups select View All Backups
  2. Locate and download the backup you need or directly select Restore

To create a new backup:

  1. Go to Protect controller Settings > General and under Backups select Create Backup of Current System
  2. Select View All Backups
  3. Locate and download the backup you need or directly select Restore

To import a previously downloaded backup file:

  1. Go to Protect controller Settings > General and under Backups select Import Backup File
  2. Select the file and upload it
  3. You can then view it and restore it under View All Backups

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Frequently asked questions

What is the password for individual Protect cameras?

By default, UniFi Protect configures strong camera passwords for individual cameras. If you need to access the cameras via web, you can view and edit the password via Camera settings > Advanced > Reveal.

 

How can I get more storage by adjusting settings?

You can increase the amount of stored footage by decreasing image quality via camera settings on the web interface and mobile apps. Additionally, you can disable camera microphone to further increase the amount of stored footage.

Related articles

UniFi Protect - Adopt and manage devices
UniFi Protect - View camera streams and manage recordings
UniFi Protect - Manage motion detection and privacy zones
UniFi Protect - Manage location-based activity alerts

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