It may be necessary to provide support files to the UI Support Team when troubleshooting issues. These contain detailed logs and information about what is happening on your UniFi system. Although sensitive information is generally removed, we do not recommend sharing these publicly.
Download this file if you have a UniFi OS Console such as a Dream Machine or Cloud Key.
UniFi Portal > Select console > Console Settings > Download Support File
The UniFi OS support file contains information from the console itself, as well as UniFi applications such as Network and Protect.
Download this file if you have a self-hosted UniFi Network application on a computer or server.
UniFi Network Application > Settings > System > Support > Download Network Support File
The UniFi Network support file only contains information from the UniFi Network application.