UniFi Video is a legacy product line.

This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video.

UniFi - Getting Support Files and Logs

It may be necessary to provide support files to the UI Support Team when troubleshooting issues. These contain detailed logs and information about what is happening on your UniFi system. Although sensitive information is generally removed, we do not recommend sharing these publicly.

UniFi OS

Download this file if you have a UniFi OS Console such as a Dream Machine or Cloud Key

UniFi Portal > Select console > Console Settings > Download Support File


The UniFi OS support file contains information from the console itself, as well as UniFi applications such as Network and Protect.

UniFi Network

Download this file if you have a self-hosted UniFi Network application on a computer or server

UniFi Network Application > Settings > System > Support > Download Network Support File


The UniFi Network support file only contains information from the UniFi Network application.

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