Overview
Readers will learn how to set up a UniFi Dream Machine (UDM or UDM-Pro) for the first time and how to troubleshoot and fix issues if the Dream Machine is not able to connect to the Internet.
- Applicable to the UniFi Dream Machine models (UDM/UDM-Pro).
- Join the UniFi discussion on the Ubiquiti Community and interact with other experts that are active on forum.
Table of Contents
- Frequently Asked Questions (FAQ)
- First Setup using a Computer or Mobile Device
- Troubleshooting Internet Connectivity Issues
- Advanced Internet Setup
- Related Articles
Frequently Asked Questions (FAQ)
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How can I connect to and set up the UniFi Dream Machine (UDM/UDM-Pro)?
For the UDM-Pro, you can use the following methods to connect to the device and start the setup process:
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I am seeing a 'No Internet Detected' message during the setup process, what should I do?
Proceed to the troubleshooting section below if you are seeing this message. |
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What are the login credentials for the Dream Machine setup process?
It is not necessary to provide any credentials when starting the setup process from a web browser when navigating to https://setup.ui.com, or when using the UniFi Network app. |
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My workstation cannot connect to setup.ui.com, what should I do?
1. Verify that you are connected to one of the LAN ports on the UDM/UDM-Pro or the Wi-Fi network on the UDM. See the Quick Start Guides (QSG) for more information on the location of the LAN ports:
3. If you are connecting using the LAN port(s), then you can also turn off the Wi-Fi network adapter on your workstation to ensure that there is no IP address conflict. |
Windows Client
macOS client|
The UniFi Network app does not discover the UDM/UDM-Pro, what should I do?
1. Verify that Bluetooth connectivity is enabled on your mobile device and that the UniFi Network app has the necessary permissions. |
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Does the Dream Machine require Internet connectivity and a UI.com account to complete the setup process?
Yes, Internet connectivity is required and you need to log in using an UI.com account. See the troubleshooting section below if you are seeing a 'No Internet Detected' page during the setup process. |
First Setup using a Computer or Mobile Device
The diagram below shows two example setups where the ISP provided modem/router is running in a bridged mode and the UDM/UDM-Pro is using a public IP address on the WAN interface.
Setup process when using a mobile device (Bluetooth) or a wired network client to connect to the UDM-Pro. The UDM-Pro can be connected to the ISP modem/router using either the RJ45 WAN port (9) or the SFP+ WAN port (10), depending on your setup.
Setup process when using a mobile device (Bluetooth), a wired network client, or a wireless network client to connect to the UDM. The UDM can be connected to the ISP modem/router using the RJ45 WAN port.
Depending on your ISP, the method with which the UDM/UDM-Pro connects to the Internet will differ. Often, ISPs such as Comcast Xfinity and Charter Spectrum will provide you with a cable Modem/Router that you may or may not have access to. Other times, the ISP uses a Fiber ONT or other Customer Premise Equipment (CPE) device. If you are unsure of the Internet connection method that your ISP is using, please contact either the ISP or the building/property manager.
The most ideal setup is when the ISP provides you with a modem/router or CPE device that can be configured in bridged mode. This means that the UDM/UDM-Pro will be able to obtain a public IP address on the WAN interface.
Follow the steps below to start the setup process on a UDM/UDM-Pro using either a mobile device (Bluetooth) or a workstation (browser):
1. If applicable, unplug your old router from your ISP modem/router or other Internet connection device.
2. If applicable, make sure that the ISP provided modem/router is set to bridged mode.
3. If applicable, power cycle the ISP provided modem/router or other Internet connection device and ensure that it is fully powered on.
4. Connect either the RJ45 Ethernet WAN port (port 9) or the SFP WAN2 port (port 10) to the ISP modem/router or other Internet connection device.
5. Power up the UDM-Pro by connecting the provided power cable and wait for your device to boot.
6. Install the UniFi Network app (App Store / Google Play) on your mobile device.
7. Make sure that Bluetooth connectivity is enabled, you are within 1.5m (5ft) of the UDM-Pro, and that the UniFi Network app has the necessary permissions.
8. Select to Setup new controller or Dream Machine.
9. The UDM-Pro will show up if it is discovered. If it is not, try moving the mobile device closer to the Dream Machine. See the FAQ above if you are continuing to experience issues when trying to discover the UDM-Pro.
10. Connect to your Dream Machine and enter a name for the device.
11. Log in with your UI.com account credentials or create a new user account.
12. Specify the UniFi Network settings and Update schedule.
13. The UDM-Pro will automatically run a speedtest to obtain the upload and download speeds of your Internet connection. If necessary, adjust the values after the speedtest has completed and review your configuration.
14. Wait for the setup process to complete.
15. Once the setup has completed, you can navigate to the Dashboard and start managing your device!
16. See the FAQ above and the Troubleshooting section below if you are experiencing any issues completing the setup process.
1. If applicable, unplug your old router from your ISP modem/router or other Internet connection device.
2. If applicable, make sure that the ISP provided modem/router is set to bridged mode.
3. If applicable, power cycle the ISP provided modem/router or other Internet connection device and ensure that it is fully powered on.
4. Connect either the RJ45 Ethernet WAN port (port 9) or the SFP WAN2 port (port 10) to the ISP modem/router or other Internet connection device.
5. Connect your workstation to one of the RJ45 Ethernet LAN ports (port 1-8) or the SFP LAN port (port 11) on the UDM-Pro.
6. Power up the UDM-Pro by connecting the provided power cable and wait for your device to boot.
7. The UDM-Pro runs a DCHP server by default and will assign your computer an IP address in the 192.168.1.0/24 range. This allows your devices to easily connect to the UDM-Pro.
8. Open a compatible web browser such as Google Chrome and navigate to the https://setup.ui.com or https://192.168.1.1 address.
9. Accept the certificate warning and proceed.
10. If you are unable to connect to the device, then verify if your workstation has obtained an IP address from the UDM-Pro. Turn off the Wi-Fi network adapter on your workstation to ensure that there is no IP address conflict. You can optionally restart your workstation or renew the DHCP lease manually to obtain a new IP address:
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Open a Command Shell (CMD) or PowerShell window and run the following command: ipconfig /renew
ipconfig /all NOTE: The IP address obtained from the UDM-Pro will be in the 192.168.1.0/24 range (for example 192.168.1.10) and the default gateway/router is set to 192.168.1.1.
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Navigate to the advanced network settings for the Ethernet adapter: NOTE: The IP address obtained from the UDM-Pro will be in the 192.168.1.0/24 range (for example 192.168.1.10) and the default gateway/router is set to 192.168.1.1.
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11. You will see the below setup process after navigating to the https://setup.ui.com address.
12. Enter a name for the device.
13. Log in with your UI.com account credentials or create a new user account.
14. Specify the update schedule.
15. Specify the UniFi Network settings.
16. The UDM-Pro will automatically run a speedtest to obtain the upload and download speeds of your Internet connection. If necessary, adjust the values after the speedtest has completed and review your configuration.
17. Review your changes and wait for the setup process to complete.
18. Once the setup has completed, you can start managing your device!
19. See the FAQ above and the Troubleshooting section below if you are experiencing any issues completing the setup process.
1. If applicable, unplug your old router from your ISP modem/router or other Internet connection device.
2. If applicable, make sure that the ISP provided modem/router is set to bridged mode.
3. If applicable, power cycle the ISP provided modem/router or other Internet connection device and ensure that it is fully powered on.
4. Connect the RJ45 (Ethernet) WAN port to the ISP modem/router or other Internet connection device.
5. Power up the UDM by connecting the provided cable and wait for your device to boot.
6. Install the UniFi Network app (App Store / Google Play) on your mobile device.
7. Make sure that Bluetooth connectivity is enabled, you are within 1.5m (5ft) of the UDM, and that the UniFi Network app has the necessary permissions.
8. Select to Setup new controller or Dream Machine.
9. The UDM will show up if it is discovered. If it is not, try moving the mobile device closer to the Dream Machine. See the FAQ above if you are continuing to experience issues when trying to discover the UDM.
10. Connect to your Dream Machine and enter a name for the device.
11. Log in with your UI.com account credentials or create a new user account.
12. Specify the UniFi Network and Wireless SSID settings.
13. Specify the update schedule settings.
14. The UDM will automatically run a speedtest to obtain the upload and download speeds of your Internet connection. If necessary, adjust the values after the speedtest has completed.
15. Review your configuration.
16. Wait for the setup process to complete and connect to the UDM Wi-Fi network.
17. Once the setup has completed, you can navigate to the Dashboard and start managing your device!
18. See the FAQ above and the Troubleshooting section below if you are experiencing any issues completing the setup process.
1. If applicable, unplug your old router from your ISP modem/router or other Internet connection device.
2. If applicable, make sure that the ISP provided modem/router is set to bridged mode.
3. If applicable, power cycle the ISP provided modem/router or other Internet connection device and ensure that it is fully powered on.
4. Connect the RJ45 Ethernet WAN port to the ISP modem/router or other Internet connection device.
5. Power up the UDM by connecting the provided power cable and wait for your device to boot.
6. Enable Wi-Fi connectivity on your laptop or mobile device and connect to the UDM Setup XXXX wireless network (XXXX is the last four characters of the device’s MAC address found on the bottom device label). Alternatively, connect your workstation to one of the RJ45 Ethernet LAN ports (port 1-4) on the UDM.
7. The UDM runs a DCHP server by default and will assign your computer an IP address in the 192.168.1.0/24 range. This allows your devices to easily connect to the UDM.
8. Open a compatible web browser such as Google Chrome and navigate to the https://setup.ui.com or https://192.168.1.1 address.
9. Accept the certificate warning and proceed.
10. If you are unable to connect to the device, then verify if your workstation has obtained an IP address from the UDM. You can optionally restart your workstation or renew the DHCP lease manually to obtain a new IP address:
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Open a Command Shell (CMD) or PowerShell window and run the following command: ipconfig /renew
ipconfig /all NOTE: The IP address obtained from the UDM will be in the 192.168.1.0/24 range (for example 192.168.1.10) and the default gateway/router is set to 192.168.1.1.
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Navigate to the advanced network settings for the Wi-Fi or Ethernet adapter: NOTE: The IP address obtained from the UDM will be in the 192.168.1.0/24 range (for example 192.168.1.10) and the default gateway/router is set to 192.168.1.1.
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11. You will see the below setup process after navigating to the https://setup.ui.com address.
12. Enter a name for the device.
13. Log in with your UI.com account credentials or create a new user account.
14. Specify the update schedule and Wireless SSID settings.
15. Specify the UniFi Network settings.
16. The UDM will automatically run a speedtest to obtain the upload and download speeds of your Internet connection. If necessary, adjust the values after the speedtest has completed and review your configuration.
17. Review your changes and wait for the setup process to complete.
18. Once the setup has completed, you can start managing your device!
19. See the FAQ above and the Troubleshooting section below if you are experiencing any issues completing the setup process.
Troubleshooting Internet Connectivity Issues
Refer to the troubleshooting steps below if you are seeing a No Internet Detected message when using the setup process on either the UniFi Network app (Bluetooth) or a compatible browser browser (https://setup.ui.com).
Depending on the configuration method used, the UniFi Network app or browser will show the following for the UDM-Pro:
And the following for the UDM:
If the UDM/UDM-Pro does not have Internet connectivity, either of the following options can be the cause:
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Try restarting the ISP provided modem/router and select the Try Again option after the device has fully booted. You can also try resetting the ISP modem/router to factory defaults and reconfigure the bridged mode setup. If this does not fix the issue, then consider reaching out to your ISP for more information or to obtain setup documentation/assistance. |
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In this case, the ISP has assigned the DHCP lease to the previously connected modem/router and does not reassign it until the next renew cycle. Try restarting the ISP provided modem/router. If this does not fix the issue, then consider reaching out to your ISP to clear and renew the previously assigned lease. Another option is to simply wait until the lease is automatically renewed. |
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In this case, the ISP has locked the Internet access to the MAC address used by the previous device. For example, the old router that was previously connected or the client workstation that was used earlier to test the Internet connection. |
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In this case, the ISP uses a different connection type such as PPPoE or static IP assignments instead of DHCP. The UDM/UDM-Pro is configured as a DHCP client on the WAN interface by default, however it is possible to manually change this to PPPoE or a static IP address using the Advanced Internet Setup section below. |
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If the issue persists after trying the steps above, then consider reaching out to your ISP for troubleshooting assistance. There may be an issue affecting your Internet connection that is not related to the UDM/UDM-Pro. |
Possible Cause #1 - ISP provided modem/router is not successfully set to bridged mode.
Possible Cause #2 - ISP provided DHCP lease is still assigned to previously connected modem/router.
Possible Cause #3 - ISP has locked the Internet access to the previously connected device or router.
Possible Cause #4 - ISP connection type does not match the settings configured on the Dream Machine. 
Different Cause - Issue is not caused by any of the above.Advanced Internet Setup
This section describes the steps needed to configure the Advanced Internet Options on the UDM/UDM-Pro. These steps are necessary when your the ISP uses a different connection type such as PPPoE or static IP assignments instead of DHCP. In this case, the UDM/UDM-Pro will display a 'No Internet Detected' message as shown in the Troubleshooting Internet Connectivity Issues section above. The UDM/UDM-Pro is configured as a DHCP client on the WAN interface by default.
Follow the steps below to configure the advanced Internet options on a UDM/UDM-Pro using either a mobile device (Bluetooth) or a workstation (browser):
The UniFi Network app will display the following when no Internet connection is detected:
1. Verify what kind of Internet connection type is used by your ISP and what the PPPoE credentials, VLAN ID and/or static IP address information is. If you are unsure, then consider reaching out to your ISP for more information.
2. Select Advanced connection options.
3. If your ISP is using DHCP then select the below options. You can also manually configure the DNS servers to rule out any issues with the ISP-provided servers.
Connection type: DHCP
Interface: WAN or WAN2 (SFP)
Use VLAN: VLAN ID is provided by ISP if present
DNS Server 1: Optional, for example 8.8.8.8
DNS Server 2: Optional, for example 8.8.4.4
4. If your ISP is using static IP addresses then select the below options. The IP address, gateway, subnet mask and DNS server(s) will be provided by your ISP. You can either use the ISP-provided DNS servers or configure a custom one to rule out any issues with the ISP-provided servers.
Connection type: Static IP
Interface: WAN or WAN2 (SFP)
IP Address: Provided by ISP
Gateway: Provided by ISP
Subnet Mask: Provided by ISP
DNS Server 1: Provided by ISP or custom (for example 8.8.8.8)
DNS Server 2: Provided by ISP or custom (for example 8.8.4.4)
5. If your ISP is using PPPoE then select the below options. The PPPoE credentials will be provided by your ISP. You can also manually configure the DNS servers to rule out any issues with the ISP-provided servers.
Connection type: PPPoE
Interface: WAN or WAN2 (SFP)
Username: Provided by ISP
Password: Provided by ISP
Use VLAN: VLAN ID is provided by ISP if present
DNS Server 1: Optional, for example 8.8.8.8
DNS Server 2: Optional, for example 8.8.4.4
6. Save the changes and retry the Internet connection using the Try again option.
7. See the Troubleshooting Internet Connectivity Issues section above if you are continuing to experience connectivity issues after modifying the advanced connection options.
The browser will display the following when no Internet connection is detected:
1. Verify what kind of Internet connection type is used by your ISP and what the PPPoE credentials, VLAN ID and/or static IP address information is. If you are unsure, then consider reaching out to your ISP for more information.
2. Select Advanced Internet Options.
3. If your ISP is using DHCP then select the below options. You can also manually configure the DNS servers to rule out any issues with the ISP-provided servers.
Connection type: DHCP
Interface: WAN or WAN2 (SFP)
Use VLAN: VLAN ID is provided by ISP if present
DNS Server 1: Optional, for example 8.8.8.8
DNS Server 2: Optional, for example 8.8.4.4
4. If your ISP is using static IP addresses then select the below options. The IP address, gateway, subnet mask and DNS server(s) will be provided by your ISP. You can either use the ISP-provided DNS servers or configure a custom one to rule out any issues with the ISP-provided servers.
Connection type: Static IP Address
Interface: WAN or WAN2 (SFP)
IP Address: Provided by ISP
Gateway: Provided by ISP
Subnet Mask: Provided by ISP
DNS Server 1: Provided by ISP or custom (for example 8.8.8.8)
DNS Server 2: Provided by ISP or custom (for example 8.8.4.4)
5. If your ISP is using PPPoE then select the below options. The PPPoE credentials will be provided by your ISP. You can also manually configure the DNS servers to rule out any issues with the ISP-provided servers.
Connection type: PPPoE
Interface: WAN or WAN2 (SFP)
Username: Provided by ISP
Password: Provided by ISP
Use VLAN: VLAN ID is provided by ISP if present
DNS Server 1: Optional, for example 8.8.8.8
DNS Server 2: Optional, for example 8.8.4.4
6. Save the changes and retry the Internet connection using the Try again option.
7. The following will be shown if the configuration matches the ISP settings:
8. See the Troubleshooting Internet Connectivity Issues section above if you are continuing to experience connectivity issues after modifying the advanced Internet options.
The UniFi Network app will display the following when no Internet connection is detected:
1. Verify what kind of Internet connection type is used by your ISP and what the PPPoE credentials, VLAN ID and/or static IP address information is. If you are unsure, then consider reaching out to your ISP for more information.
2. Select Advanced connection options.
3. If your ISP is using DHCP then select the below options. You can also manually configure the DNS servers to rule out any issues with the ISP-provided servers.
Connection type: DHCP
Use VLAN: VLAN ID is provided by ISP if present
DNS Server 1: Optional, for example 8.8.8.8
DNS Server 2: Optional, for example 8.8.4.4
<imgclass="article__image--border" src="/hc/article_attachments/360075315974/udm-mobile-no-internet-3.png" alt="udm-mobile-no-internet-3.png" width="300" height="595">
4. If your ISP is using static IP addresses then select the below options. The IP address, gateway, subnet mask and DNS server(s) will be provided by your ISP. You can either use the ISP-provided DNS servers or configure a custom one to rule out any issues with the ISP-provided servers.
Connection type: Static IP
IP Address: Provided by ISP
Gateway: Provided by ISP
Subnet Mask: Provided by ISP
DNS Server 1: Provided by ISP or custom (for example 8.8.8.8)
DNS Server 2: Provided by ISP or custom (for example 8.8.4.4)
5. If your ISP is using PPPoE then select the below options. The PPPoE credentials will be provided by your ISP. You can also manually configure the DNS servers to rule out any issues with the ISP-provided servers.
Connection type: PPPoE
Username: Provided by ISP
Password: Provided by ISP
Use VLAN: VLAN ID is provided by ISP if present
DNS Server 1: Optional, for example 8.8.8.8
DNS Server 2: Optional, for example 8.8.4.4
6. Save the changes and retry the Internet connection using the Try again option.
7. See the Troubleshooting Internet Connectivity Issues section above if you are continuing to experience connectivity issues after modifying the advanced connection options.
The browser will display the following when no Internet connection is detected:
1. Verify what kind of Internet connection type is used by your ISP and what the PPPoE credentials, VLAN ID and/or static IP address information is. If you are unsure, then consider reaching out to your ISP for more information.
2. Select Advanced Internet Options.
3. If your ISP is using DHCP then select the below options. You can also manually configure the DNS servers to rule out any issues with the ISP-provided servers.
Connection type: DHCP
Use VLAN: VLAN ID is provided by ISP if present
DNS Server 1: Optional, for example 8.8.8.8
DNS Server 2: Optional, for example 8.8.4.4
4. If your ISP is using static IP addresses then select the below options. The IP address, gateway, subnet mask and DNS server(s) will be provided by your ISP. You can either use the ISP-provided DNS servers or configure a custom one to rule out any issues with the ISP-provided servers.
Connection type: Static IP Address
IP Address: Provided by ISP
Gateway: Provided by ISP
Subnet Mask: Provided by ISP
DNS Server 1: Provided by ISP or custom (for example 8.8.8.8)
DNS Server 2: Provided by ISP or custom (for example 8.8.4.4)
5. If your ISP is using PPPoE then select the below options. The PPPoE credentials will be provided by your ISP. You can also manually configure the DNS servers to rule out any issues with the ISP-provided servers.
Connection type: PPPoE
Username: Provided by ISP
Password: Provided by ISP
Use VLAN: VLAN ID is provided by ISP if present
DNS Server 1: Optional, for example 8.8.8.8
DNS Server 2: Optional, for example 8.8.4.4
6. Save the changes and retry the Internet connection using the Try again option.
7. The following will be shown if the configuration matches the ISP settings:
8. See the Troubleshooting Internet Connectivity Issues section above if you are continuing to experience connectivity issues after modifying the advanced Internet options.
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