UniFi - Storage Requirements and Compatibility

Hard disks (HDD) enable the storage of recordings from Protect and Access, as well as voicemails from Talk. The Cloud Key Gen2 Plus requires an HDD, and comes with a 1TB disk pre-installed for your convenience.

Recommendations

Storage Type Applicable UniFi Consoles Recommended Storage General Requirements
3.5" HDD Dream Machine Pro, Dream Machine SE, Network Video Recorders 8TB UniFi HDD CMR drive with 7200RPM read/write speeds
2.5" HDD Cloud Key Gen2 Plus Included HDD, or Toshiba 2.5" MQ01ABD100V CMR drive with 5400RPM read/write speeds
MicroSD Card Dream Router, Dream Wall - Minimum capacity of 128GB

You can find instructions for replacing your current storage devices here.

Incompatible Storage

3.5” Disks

Vendor Series Model Capacity Notes
Seagate SkyHawk ST10000VX0004 10TB Does not fit the drive tray.
Seagate Ultrathin ST500LT032 500GB Does not have bottom screws.
Western Digital UltraSlim WD5000MPCK 500GB Does not have bottom screws and connectors do not fit the tray.

Any

Any SMR Drives Any Drives fit the tray but cause issues.

2.5” Disks

  Vendor Series Model Capacity Notes
Seagate Ironwolf ZA960NM10001 960GB Does not meet the Power requirements*
Seagate Ironwolf ZA1920NM10001 1.92TB Does not meet the Power requirements*
Seagate Ironwolf ZA3840NM10001 3.84TB Does not meet the Power requirements*

*The Cloud Key Gen2 Plus does not support hard drives that require a 12V supply in addition to the default 5V supply.

MicroSD Cards

Vendor Series Model Capacity Notes
Samsung EVO Plus Any Any Compatible with the Dream Router, not the Dream Wall
Any Any Any <128GB SD Cards must have at least 128GB of storage capacity
Was this article helpful?
2318 out of 3594 found this helpful