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UISP - Introduction


This article introduces the highlights of UISP with an integrated CRM module.

NOTES & REQUIREMENTS: This article applies to UISP with an integrated CRM module.

Table of Contents

  1. UISP Highlights
  2. UISP Prerequisites
  3. New Network and CRM Modules in UISP
  4. How to Start with UISP
  5. Related Articles

UISP Highlights

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  • Fast, automatic, and seamless Traffic Shaping and Suspension: everything is managed by UISP (no need to configure any Firewall, NAT, or QoS rules manually anymore).
  • Easy client installation with automatic discovery and UISP Mobile app.
  • Traffic Shaping, Suspension, and NetFlow are compatible with DHCP: dynamic IPs are enabled now. UISP is always aware of the current IP of all Ubiquiti devices.
  • Advanced network monitoring, even for devices in a separate network, NAT. Also, seamless migration to the cloud is now enabled.
  • UISP auto-backups will automatically create safe data points you can fall back to in case of any issues.
  • UI redesign brings not only a fresh modern look but new smart filtering as well.
  • Header search is a new feature capable of performing a full-text search through all of the UISP systems for the desired keyword.
  • Datalinks of ethernet connections are now created automatically in your topology view through LLDP. It is now easier than ever before to create a complete topology map of your network in UISP.
  • Smart outages now report only the device responsible for the network issue instead of all devices from the affected segment.
  • Safe credentials vault allows you to store device login data in a secure manner and use them to log in to devices quickly.

UISP Prerequisites

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While it is not mandatory for UISP itself, using EdgeOS 2.0.2+ as a gateway router is required to get the most of UISP features. We recommend using one of the EdgeRouter devices based on the Cavium platform as a gateway router: ideally EdgeRouter Infinity or EdgeRouter 12. Make sure the router is upgraded to the firmware v2.0.2+. MediaTek EdgeRouters, like ER-X, are supported with FW v2.0.5+. 

NOTE: UISP will work with other routers, including third-party hardware but some advanced features won't be enabled, e.g. easy shaping and suspension automatically linked to customers’ services.

New Network and CRM Modules in UISP

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UISP consists of two modules: Network and CRM. The Network module takes care of all devices and network management, while the CRM module provides customer management and billing.


CRM Module (formerly known as UCRM) no longer contains any network-related data, such as sites, their devices, service devices (CPEs), and IPs for example. If this data is in a current UCRM instance, the Network Migration wizard can be used to move that data into the Network module and link it to the corresponding client’s services in CRM.


CRM Client’s services are linked to Network Subscribers. The client’s service provides all the “business elements” such as pricing and billing periods for example. All the “network elements”, such as devices, IP addresses, and so on, are managed in the corresponding Subscribers within the Network module.

See more in-depth information on Sites and Subscribers in UISP, and Clients and Services in CRM, along with helpful terminology in the UISP - Sites and Subscribers article.


Seamless Traffic Shaping and Suspension (100% automatic) are managed by both CRM and Network modules. The CRM module decides who should be shaped or suspended based on the client's services and payments history; while the Network module does the hard work for you: automatically suspends or shapes the proper IP on the gateway router. And what’s more, you don’t need to bother with any difficult router configuration at all.

How to Start with UISP

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Feel free to start with any of the two UISP modules: Network or CRM. It’s worth mentioning though, that the main system settings common for both modules are configurable only in UISP > Settings. For example, domain name, SSL certificates, mail server settings, system users management, etc. 

Connecting CRM Client Service to Network Subscriber

Once you're ready to take advantage of UISP features and start using the Shaping, Suspension, or Data Usage through both modules, you need to link the business aspect (client, service, shaping info e.g. 50 Mbps Up / 20 Mbps Down) to the network side of things (Subscribers, devices, IPs). It means you need to link your client’s services to subscribers. Only services of “Internet type” can be linked, all other “general” services like Webhosting or rentals cannot be linked. There are two ways to achieve this:

  • Automatically: Any newly created client’s service is automatically connected to a new subscriber (which is automatically created for you). The only thing you need to do is to assign a device to this subscriber.
  • Manually: In case your client service (CRM), as well as the client site (Network), already exists but they are not linked together, use the “Network section” of the client’s service detail page to link the service to the subscriber.

For UCRM v2 Users

User Tip: In case you are considering moving your UCRM v2 instance to the UISP with the integrated CRM module, note that all UCRM Billing functions are preserved in the UISP CRM module. Moreover, a few new Billing functions were added and are only available in the new UISP CRM module. Follow our simple migration guide to move from UCRM to the UISP.

Related Articles

UISP - Sites and Subscribers

UISP- How to Upgrade for UCRM to UISP

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