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UNMS - Adding a New Device on the Mobile App

Overview

This article provides information on adding a device using the UNMS Mobile app and troubleshooting steps when the discovery of a newly connected device is not successful.

NOTES & REQUIREMENTS:

Table of Contents

  1. Supported Devices
  2. Adding an airMAX Device
  3. Adding an airCube
  4. Adding an EdgeMAX Device
  5. Related Articles

Supported Devices

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The Ubiquiti Network Management System (UNMS) allows you to configure, upgrade and monitor several different Ubiquiti device platforms:

  • airMAX
  • airCube
  • airFiber
  • EdgeMAX
  • UFiber

The UNMS Mobile app, available in the Apple App Store and on Google Play, is used to discover and access Ubiquiti devices on the local network. This is a very powerful tool that you can use to add devices to the UNMS Controller (Cloud or self-hosted), or individually manage them. 

topology.png

Ubiquiti Devices and services that can be managed through the UNMS Mobile app.

The exact steps on how to connect to the device and which credentials (username / password) to use will differ between the various Ubiquiti devices. For the most up to date information, we recommended downloading your device's Quick Start Guide (QSG) from our Download section.

The WiFiman Mobile App, WiFiman Desktop and the Ubiquiti Device Discovery Tool can also be used to discover Ubiquiti devices.

nanobeam.png   Adding an airMAX Device

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Before starting, please check the appropriate Quick Start Guide (QSG) of the device from the airMAX Download section for the installation steps.

Afterwards, follow the checklist below. Each option can be expanded for additional information.

1. Is the device connected to power (PoE)?

It may take up to 45 seconds for some devices to fully boot up from the moment the LED starts glowing.

See the QSG for more information on the LED patterns for each individual device.

2. Is the device broadcasting an SSID?

Devices such as the NBE-5AC-Gen2 only broadcast the management SSID for 15 minutes after a power-on. If necessary, you can power cycle the device to re-enable the Wi-Fi. Use the WiFiman Mobile App to discover nearby SSIDs and their signal levels.

3. Is your mobile device connected to the correct Wi-Fi network?

Choose either the SSID that the device is broadcasting or another wireless network that the device is connected to. Verify the wireless network that you are connected to by navigating to the Wi-Fi settings on your phone.

Use the WiFiman Mobile App to discover nearby SSIDs and their signal levels.

4. Was your device connected recently and is your phone in range?

Note that the management SSID may disconnect after some time when it doesn't detect any activity (15 minutes after connecting to power).

Bring the mobile device closer to the device you are trying to adopt as the management network has an intentionally limited range.

5. Is the UNMS Mobile app up to date or are you using a Beta version?

Verify if there is an update available by opening up the App Store or Google Play app.

The UNMS app also has a Beta program. You can try joining the Beta to get the latest features or leave if you are experiencing issues.

6. Does the UNMS Mobile app have all the needed permissions?

Verify if the app has all the required permissions in the app settings on your phone.

If you still cannot discover the device then try the following steps:

  • Close the app completely (force if needed) and re-open it. 
  • Restart your phone and re-open the app.
  • Completely uninstall the app and re-install it.
  • Reset the airMAX device to factory defaults using the steps provided in the QSG.
  • Create a new post in the airMAX section on the Ubiquiti Community forum to get advice from our Community experts.

Below is an example of discovering an airMAX device such as the NBE-5AC-Gen2 using UNMS Mobile and the WiFiman Mobile App:

wifiman-airmax.png discover-airmax.png logging-in-airmax.png
Verifying the nearby SSIDs with WiFiman. Discovery after connecting to the SSID. Logging in to the device.

aircube.png   Adding an airCube

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Before starting, please check the appropriate Quick Start Guide (QSG) of the device from the airCube Download section for the installation steps.

Afterwards, follow the checklist below. Each option can be expanded for additional information.

1. Is the device connected to power (PoE)?

It may take up to 45 seconds for some devices to fully boot up from the moment the LED starts glowing.

See the QSG for more information on the LED patterns for each individual device.

2. Is the device broadcasting an SSID and is your phone in range?

If necessary, you can power cycle the device. Bring the mobile device closer to the device you are trying to adopt to improve the signal level.

Use the WiFiman Mobile App to discover nearby SSIDs and their signal levels.

3. Is the UNMS Mobile app up to date or are you using a Beta version?

Verify if there is an update available by opening up the App Store or Google Play app.

The UNMS app also has a Beta program. You can try joining the Beta to get the latest features or leave if you are experiencing issues.

4. Does the UNMS Mobile app have all the needed permissions?

Verify if the app has all the required permissions in the app settings on your phone.

If you still cannot discover the device then try the following steps:

  • Close the app completely (force if needed) and re-open it. 
  • Restart your phone and re-open the app.
  • Completely uninstall the app and re-install it.
  • Reset the airCube to factory defaults using the steps provided in the QSG.
  • Create a new post in the airCube section on the Ubiquiti Community forum to get advice from our Community experts.

Below is an example of discovering an ACB-AC using UNMS Mobile and the WiFiman Mobile App:

wifiman-aircube.png discover-aircube.png logging-in-aircube.png
Verifying the nearby SSIDs with WiFiman. Discovery after connecting to the SSID. Logging in to the device.

edgerouter.png   Adding an EdgeMAX Device

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Before starting, please check the appropriate Quick Start Guide (QSG) of the device from the EdgeMAX Download section for the installation steps.

Afterwards, follow the checklist below. Each option can be expanded for additional information.

1. Is the device connected to power?

It may take up to 45 seconds for some devices to fully boot up from the moment the LED starts glowing.

See the QSG for more information on the LED patterns for each individual device.

2. Is the device reachable in the local network?

Note that on EdgeRouter devices, starting from the v1.10.6 and v2.0.0 firmware releases, the DHCP client feature is enabled by default on the eth1 interface. If you are connecting the device to an existing network, then it is recommended to connect the EdgeRouter using the eth1 interface for initial configuration.

EdgeSwitch devices (ES, ES-X and ES-XP) will try to obtain a DHCP assigned address by default on any interface.

Use the WiFiman Mobile App to run a subnet scan to find all devices on the local network. 

3. Is the UNMS Mobile app up to date or are you using a Beta version?

Verify if there is an update available by opening up the App Store or Google Play app.

The UNMS app also has a Beta program. You can try joining the Beta to get the latest features or leave if you are experiencing issues.

4. Does the UNMS Mobile app have all the needed permissions?

Verify if the app has all the required permissions in the app settings on your phone.

If you still cannot discover the device then try the following steps:

  • Close the app completely (force if needed) and re-open it. 
  • Restart your phone and re-open the app.
  • Completely uninstall the app and re-install it.
  • Reset the EdgeMAX device to factory defaults using the steps provided in the QSG.
  • Create a new post in the EdgeMAX section on the Ubiquiti Community forum to get advice from our Community experts.

Below is an example of discovering an ER-4 using UNMS Mobile and the WiFiman Mobile App:

wifiman-edgemax.png discover-edgemax.png logging-in-edgemax.png
Running a WiFiman subnet scan. Discovery after connecting to the local Wi-Fi. Logging in to the device.

Related Articles

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UNMS - Mobile App

UniFi - Getting Started with the UniFi Mobile App

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