Support Downloads Community

UniFi Video is an obsolete product line.

This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video.

Basic troubleshooting steps before submitting an RMA

Before beginning a Return Merchandise Authorization (RMA) process, please go through these common troubleshooting steps to ensure the device is truly defective.

Common troubleshooting steps for a defective device

Back to Top

Please refer to your device's Quick Start Guide (QSG) when trying out the steps below (download the QSG in the Downloads page).

  1. Power the unit using the designated power supply
  2. Swap the power supply, the Ethernet cable, or PoE port:
    1. If the device still doesn't power on, please submit an RMA request
    2. If the device powers on, proceed to Step 3
  3. Factory reset the device as per the device's QSG
  4. Access the user interface and configure the device
  5. Update the UniFi Network Controller software version and see if the device can be adopted/managed on the Controller (UniFi and UniFi Video products only)

Submit an RMA request

If the device does not power on and none of the steps above helped correct the issue, you'll need to submit an RMA request.

To begin the RMA process, fill the form on, and our RMA team will be in touch with further details.

Related Articles

Back to Top

Where is my MAC ID and Date Code?

Was this article helpful?
62 out of 219 found this helpful