UniFi Video - How to Export and Delete Device Data


This article describes how a user can export and/or delete data from their UniFi Video system.

Table of Contents

  1. Introduction
  2. How to Export / Delete Data 


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Effective as of May 25, 2018, the General Data Protection Regulation (GDPR) is a privacy regulation that aims to strengthen the security and protection of personal data in the EU and harmonize EU data protection laws. Besides strengthening and standardizing data privacy across the EU nations, it will require new or additional obligations on all organizations that handle EU citizens’ personal data.

We are committed to help our customers prepare for the changes brought by the GDPR. Compliance-related tools that are currently available include the following:

How to Export / Delete Data

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To ensure all data is completely deleted, please factory reset your Ubiquiti NVR device or uninstall the NVR software. This will clear all data associated with it. Please back up the videos prior to performing these procedures.  

To export the accounts and user database, the administrator may go to NVR Settings, and click on Download Configuration.

Our team is reviewing our products and practices to ensure we support our customers with their GDPR compliance. We may provide updates and add features and functionalities to further support our customers along the way. We’ll also continue to monitor the guidance around GDPR compliance from privacy-related regulatory bodies, and will adjust our plans accordingly if it changes. If you have any questions about how Ubiquiti can help you with GDPR compliance, we hope you’ll reach out to us at dataprotection@ui.com.

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