UNMS - How to Export and Delete Device Data


This article describes how an administrator can export and/or delete data from their UNMS deployment.

Table of Contents

  1. Introduction
  2. Exporting Data
  3. Deleting Data


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Effective as of May 25, 2018, the General Data Protection Regulation (GDPR) is a privacy regulation that aims to strengthen the security and protection of personal data in the EU and harmonize EU data protection laws. Besides strengthening and standardizing data privacy across the EU nations, it will require new or additional obligations on all organizations that handle EU citizens’ personal data.

Exporting Data

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We are working hard to bring you an export tool with UNMS version 0.12.2. Each record in the Clients section will have a button that can generate a tar.gz file. Please be aware that one customer can have devices spread over several Clients, in which case you need to use this button in each of them individually.


The file will contain: (i) information about a customer associated with the selected UNMS Client, such as name, address, phone number, email, GPS coordinates, etc. and (ii) information about all devices authorized with the selected UNMS Client, including IP and MAC addresses and other data.

Please note that some information about a customer have to be added manually by the administrator while the majority of the device data are discovered and stored by UNMS itself. Please keep this in mind when authorizing devices into sites/clients. If you do not enter a customer’s details during the authorization process, you may be unable to associate specific devices with a particular customer later. 

Deleting Data

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First, identify the devices, sites and clients that are associated with the customer.
You can use UNMS fulltext search tool to find the customer’s name or address among your records. Once you have a list of all those items, you (A) can delete the applicable devices from UNMS. Please note that you can only delete devices that are in a ‘Disconnected’ state.


Then (B) delete all sites and clients from the list.


Please note that the UNMS logs may contain deleted client data such as the IP or MAC addresses. Such data may be retained in the UNMS logs for as long as 7 days after the device is removed.

Our team is reviewing our products and practices to ensure we support our customers with their GDPR compliance. We may provide updates and add features and functionalities to further support our customers along the way. We’ll also continue to monitor the guidance around GDPR compliance from privacy-related regulatory bodies, and will adjust our plans accordingly if it changes. If you have any questions about how Ubiquiti can help you with GDPR compliance, we hope you’ll reach out to us at dataprotection@ubnt.com.

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