Managing Your UniFi Organization
UniFi Organizations give you the power to manage distributed sites as a single, unified system. By grouping UniFi Consoles under one Organization, you unlock Identity Hub's advanced identity and access management capabilities—allowing user sync, centralized policy enforcement, and seamless service access across every site. Managing your included sites ensures those capabilities apply where they matter most.
If you haven’t done so, start by Creating a UniFi Organization.
Accessing Your Organization
Once you have created an organization, you can navigate to it using one of two methods:
- Sign in at unifi.ui.com and select your Organization from the dropdown.
- Navigate directly to your Organization’s custom domain (e.g., your-org.ui.com).
Configuring Admins and Users
- To manage admins and their permissions, see Managing UniFi Organization Users and Admins.
- To configure users and set up Identity Hub, see Creating an Identity Hub For Your Organization.
- To assign user access and onboard to Identity Endpoint, see Managing Organization User Permissions and Identity Endpoint Onboarding.
Managing Organization Sites
Adding New Sites to Your Organization
To add a new site to your Organization, transfer ownership of that site's UniFi host to the Organization Owner’s account.
If the new site was previously using UniFi Access, you will need to manually re-assign unlock methods and permissions to relevant users directly in Identity Hub.
Removing Sites from Your Organization
Only the Organization Owner can remove a site. To do this, transfer ownership of that site's UniFi host to another UI Account.
Note: Do not transfer ownership of the host assigned as your Organization’s Identity Hub.
When a site is removed, it reverts to standalone mode, and all Organization-level configurations and permissions are revoked. This means:
- Identity Endpoint access is disabled.
- Organization Admins and their permissions are retained.
- Local unlock methods (NFC cards, PINs, biometric methods) remain functional.
Troubleshooting New Site Migration
If a site doesn’t appear in your Sites list or shows a warning icon after ownership transfer, it may be due to one of the following conditions:
| Conflict | Impact | Recommended Action |
| UniFi OS version is below 4.2.5 |
|
Update the site to the latest version of UniFi OS. |
| Site is hosted on a Self-Hosted Network Server |
|
Continue managing admins and users directly on the site. Support will be added in a future release. |
| Site is running UniFi Drive and/or UniFi Talk |
|
Configure Drive or Talk directly on the site. Support will be added in a future release. |
| Site is using Identity Enterprise |
|
Deactivate Identity Enterprise. |
Managing Identity Hub Settings
Updating Identity Hub
You can manually update Identity Hub or allow it to follow the UniFi OS update schedule, depending on how you've configured your system. To trigger a manual update, go to Settings > Identity Hub > Updates.
Modifying the Identity Hub Server Address
Go to Settings>Identity Hub>Server Address to modify the IP address or FQDN used to maintain connectivity with your Identity Provider.
Removing Identity Hub
To reconfigure or remove Identity Hub, navigate to Settings>Identity Hub>Manage>Remove. This will preserve user and access data locally at each site, but users will no longer be able to authenticate using the Identity Endpoint app.
Deleting Your Organization
- Go to Organization Manager>Settings>General.
- Click Remove Organization.
When deleted:
- Organization-level settings and permissions are erased.
- Site-level configurations and credentials are retained locally.
- Users may continue accessing services like Door Access using existing NFC cards or PINs (if locally available).