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UniFi 10G Ethernet Adapter Guide

The 10G Ethernet Adapter by UniFi provides high-speed Ethernet connectivity through a USB-C port, enabling 10G performance on connected devices. While macOS offers plug-and-play support, Windows and Linux may require driver installation.

Additionally, some Windows devices with Thunderbolt4 may encounter a BitLocker prompt upon boot.

Installing on Windows/Linux

Windows

  • A driver may be required for Windows devices.
  • Some Windows devices with Thunderbolt 4 controllers may trigger a BitLocker prompt on boot when the adapter is connected. If this occurs, see the section below.

Linux

  • Ensure the thunderbolt-net kernel module is loaded on your distribution.
  • Authorize the Thunderbolt device in your system settings to enable functionality.

BitLocker Compatibility on Windows

Some Windows devices (e.g., Dell, HP) with Thunderbolt4 controllers configured with an Option ROM may experience a BitLocker recovery prompt on boot when using the AQC113 chipset. Older Thunderbolt 3 controllers (e.g., Intel Alpine Ridge, AQC107) do not support bootup initialization and do not trigger this issue.

To fix this issue:

  1. Remove the adapter and restart your computer.
  2. Open System Manager.
  3. Disable BitLocker.
  4. Reconnect the adapter and verify connectivity.
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