Troubleshooting Identity One-Click WiFi

This guide helps administrators troubleshoot common issues related to Identity One-Click WiFi.  

End users experiencing issues should ensure that Identity Endpoint is up-to-date and then contact their network admin.

Issue 1: Windows Location Services Requirement for Identity Desktop App

On Windows devices, location services must be enabled for One-Click WiFi to work properly. This is required by the Windows operating system to allow apps to access nearby WiFi network information, essential for Identity's automatic network detection and connection.

To enable location services:

1. Open Settings > Privacy & Security > Location and enable Location services.
2. Enable Let apps access your location.
3. Enable Let desktop apps access your location, and ensure Identity is listed and toggled on.

Issue 2: WiFi Connection Issues on Identity Desktop App for Fedora & Red Hat Enterprise Linux

If you're experiencing connectivity issues with One-Click WiFi on Fedora or Red Hat Enterprise Linux, follow these steps to diagnose and resolve the problem.

Step 1: Verify SELinux Settings

Check if SELinux is blocking the connection:

sestatus

If it's enabled, try temporarily disabling it:

sudo setenforce 0

If this resolves the issue, move the certificate to a system directory instead of fully disabling SELinux.

Step 2: Fix Certificate Permissions (For WPA2-Enterprise & 802.1X Networks)

If you're using TLS/PEAP authentication, ensure the certificate is stored in the correct location with the right permissions.

Move the certificate to the system SSL directory:

sudo mv /path/to/certificate.pem /etc/ssl/certs/

Set the correct ownership and permissions:

sudo chown root:root /etc/ssl/certs/certificate.pem
sudo chmod 644 /etc/ssl/certs/certificate.pem

Restart the network service:

sudo systemctl restart NetworkManager

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