UniFi Access - Door Unlock with Facial Recognition (User Guide)

UniFi Access offers a seamless unlocking experience for users through facial recognition on Reader Pro and Intercom. This guide explains how to upload your photo using your Identity Endpoint and start using Face Unlock. If you’re an admin setting up this feature, click here.

Requirements

• Identity Endpoint version
  • iOS 1.4.0 or later
  • Android 1.4.0 or later

Uploading Face Photo

1. Open your Identity Endpoint for mobile.
2. Choose a method:
   • Tap Upload Face Photo for Face Unlock and tap Upload Photo.
   • Tap your profile icon and go to Door Access > Face Photo.
3. Center your face within the frame, look directly at the camera, and move your head slowly to complete the circle.
   
   • No obstructions: Remove masks, glasses with glare, or anything covering your face.
   • One face only: Make sure only your face is visible in the frame.
   • Good lighting: Use a well-lit environment without shadows or reflections.
   • Stay still: Keep your head steady and avoid sudden movements.
     
4. Tap Done.

Using Facial Recognition to Unlock Doors

1. Face the Reader Pro or Intercom and center your face in the frame.
2. Look straight at the camera and keep your head steady.
3. Once your face is recognized, the door will unlock.

FAQ