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Cloud Gateways Switching WiFi Camera Security Door Access Integrations Accessory Tech Identity

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  1. Ubiquiti Help Center
  2. UniFi
  3. Door Access
  4. Features & Configuration

Configuring Face Unlock in UniFi Access

Face Unlock lets UniFi Access users unlock doors simply by scanning their face at a Reader Pro or Intercom—no buttons needed! For a complete list of supported unlock methods, click here. 

Requirements

Version requirements

  • UniFi OS 4.1.11 or later
  • Access application 3.1.41 or later
  • G2 Reader Pro (UA-G2-Pro) 1.7.14 or later
  • G3 Reader Pro (UA-G3-Pro) 1.0.19 or later
  • Intercom (UA-Intercom) 1.4.15 or later

Remote Access enabled

  • Navigate to UniFi OS > Control Plane > Console > Advanced > Remote Access.
  • If disabled, users' devices and the console must be on the same local network to upload face photos via the Identity Endpoint.

Smart Door Access enabled

  • Navigate to Access application > Settings > Admins & Users > Identity Endpoint > Services > Smart Door Access.

For users to update their face photos via Identity Endpoint

  • UniFi Identity Endpoint invitations sent to users
    • Navigate to Access application > Settings > Admins & Users > Users > select a user > Overview > Send Invitation > Send.
  • Users' Identity Endpoint for mobile

Enabling Face Unlock for Individual Readers

  1. Navigate to Access application > Devices > Reader > select an Intercom or Reader Pro > Settings and enable Face Unlock. 

  2. Set Anti-Spoofing to Medium or High to prevent deception using photos, videos, or masks. High requires users to position their faces within the reader's frame.

  3. Click Apply Changes.

Uploading Face Photos for Users

After enabling Face Unlock, you can upload face photos using either of the two methods below. Once added, users can unlock doors by scanning their face at a Pro Reader or Intercom.

Users can also upload photos directly through their Identity Endpoint. For more information, see our detailed Face Unlock User's Guide. 

Via the Access Application

  1. Navigate to Access application > Settings > Admins & Users > Users > select a user > Settings > Assignments > Access > Add Face Photo.
  2. Upload a photo and Scroll to zoom in/out or Slide to change position as needed.
  3. Click Upload.
  4. Click Apply Changes.

Via the Access Mobile App

  1. Open your Access mobile app, and navigate to Users > tap a user > Settings > Credentials > Face Photo.
  2. Do either of the following:
    • Upload a photo and Scroll to zoom in/out or Slide to change position as needed.
    • Take a photo by centering the face within the frame.
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FAQs

Is Face Unlock available for UniFi Identity Enterprise?

No, Face Unlock is currently available only for UniFi Access.

Why isn't the G2 Reader Pro detecting faces properly?

Face Unlock may fail in shaded environments where bright backgrounds cause the camera to prioritize exposure to the background, making faces appear too dark. Ensure adequate lighting on faces for better visibility.
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