Cloud Gateways Switching WiFi Physical Security Integrations
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Cloud Gateways Switching WiFi Physical Security Integrations

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  1. Ubiquiti Help Center
  2. UniFi
  3. Door Access
  4. Features & Configuration

Configuring Face Unlock in UniFi Access

Face Unlock lets UniFi Access users unlock doors simply by scanning their face at a Reader Pro or Intercom—no buttons needed! For a complete list of supported unlock methods, click here. 

Requirements

Version requirements

  • UniFi OS 4.1.22 or later
  • Access application 3.2.42 or later
  • G2 Reader Pro (UA-G2-Pro) 1.10.32 or later
  • G3 Reader Pro (UA-G3-Pro) 1.10.30 or later
  • Intercom (UA-Intercom) 1.7.28 or later
  • G3 Intercom (UA-G3-Intercom) 1.7.29 or later

Remote Access enabled

  • Navigate to your local console (https://192.16.1.1) and go to Settings > Control Plane > Console > Advanced > Remote Access. Only the Console Owner can perform this action. 
  • If disabled, users' devices and the console must be on the same local network to upload face photos via the Identity Endpoint.

Smart Door Access enabled

  • Navigate to Access application > Settings > Admins & Users > Identity Endpoint > Services > Smart Door Access.

For users to update their face photos via Identity Endpoint

  • UniFi Identity Endpoint invitations sent to users
    • Navigate to Access application > Settings > Admins & Users > Users > select a user > Overview > Send Invitation > Send.
  • Users' Identity Endpoint for mobile

Enabling Face Unlock for Individual Readers

  1. Navigate to Access application > Devices > Reader > select an Intercom or Reader Pro > Settings and enable Face Unlock. 

  2. Set facial recognition sensitivity to Most Sensitive, Sensitive, Secure, or Most Secure.

    • Most Sensitive and Sensitive: Recognizes faces from a longer distance for quicker access. 

    • Secure and Most Secure: Requires closer proximity and offers stronger protection against spoofing using photos, videos, or masks. Most Secure requires positioning faces within the reader's frame.
  3. Click Apply Changes.

Uploading Face Photos for Users

After enabling Face Unlock, you can upload face photos using either of the two methods below. Once added, users can unlock doors by scanning their face at a Pro Reader or Intercom.

Users can also upload photos directly through their Identity Endpoint. For more information, see our detailed Face Unlock User's Guide. 

Via the Access Application

  1. Navigate to Access application > Settings > Admins & Users > Users > select a user > Settings > Assignments > Access > Add Face Photo.
  2. Upload a photo and Scroll to zoom in/out or Slide to change position as needed.
  3. Click Upload.
  4. Click Apply Changes.

Via the Access Mobile App

  1. Open your Access mobile app, and navigate to Users > tap a user > Settings > Credentials > Face Photo.
  2. Do either of the following:
    • Upload a photo and Scroll to zoom in/out or Slide to change position as needed.
    • Take a photo by centering the face within the frame.
      Group 23527.png

FAQs

Is Face Unlock available for UniFi Identity Enterprise?

No, Face Unlock is currently available only for UniFi Access.

Why isn't the G2 Reader Pro detecting faces properly?

Face Unlock may fail in shaded environments where bright backgrounds cause the camera to prioritize exposure to the background, making faces appear too dark. Ensure adequate lighting on faces for better visibility.

How does Face Unlock work? 

Face Unlock uses the built-in camera on Reader Pro and Intercom to capture and analyze your facial features. It then compares this with your uploaded face photo to decide whether to unlock the door.

Where is Face Unlock data stored and transmitted? 

When a user uploads a face photo, it is stored and processed entirely on the UniFi Console and saved within the UniFi Access system. This data is securely synchronized with the Access Control Hubs and Readers to enable Face Unlock verification.

No data is sent to any third-party servers or stored on client devices. All storage and processing remain local.

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