sunMAX - Solar Gateway: Web UI and Support File


The sunMAX Solar Gateway (SM-SG) allows monitoring of the sunMAX system via the cloud. If problems with the Solar Gateway occur, the user can download a support file and send it to the sunMAX support team (sunmaxdesign@ubnt.com) to troubleshoot the issue. The following article will guide you through the steps to access the SM-SG Web UI and download the sunMAX Gateway support file. 

Table of Contents

  1. Steps
    1. Download the Ubiquiti Device Discovery Tool
    2. Open the Web User Interface
    3. Log in
    4. Enter Configuration Tab
    5. Download Support File

Step 1 - Download the Ubiquiti Device Discovery Tool 

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Download the Ubiquiti Device Discovery Tool.


Step 2 - Open the Web User Interface 

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Click on Host IP Address for sunMAX Gateway to open the Web UI. 

Note: If your sunMAX Solar Gateway does not respond, it can be reset to factory defaults by holding down the reset button for 10 seconds. See sunMAX Solar Gateway Quick Start Guide for more information.


Step 3 - Log in

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Log in with your Solar Gateway credentials:

Default Username: ubnt

Default Password: ubnt

Note: it is highly recommended that you reset your Administrator Username and/or Password after logging in with default credentials. Make these changes under the Configuration Tab.


Step 4 - Enter the Configuration Tab

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Click on the Configuration tab.


Step 5 - Download the Support File

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Click on Support Info to download the support file, and forward this file to sunmaxdesign@ubnt.com. Please include your contact information, site address, as well as a description of the problem.


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