UniFi Access - Unlock Doors

UniFi Access and Identity Enterprise supports unlocking doors using PINs, NFC cards, mobile apps (iOS, Android, and watchOS), and QR codes. This article outlines how to use your authorized credentials to unlock doors and their prerequisites.

Mobile Access

Scan NFC Card on G2 Reader Pro

Note: If you don't see the NFC icon on your readers, it's because your admin has disabled NFC. Please reach out to your admins for assistance. 

  1. Locate the NFC tag on your NFC card. 
  2. Tap the NFC tag against the NFC icon on your G2 Reader Pro until the door is unlocked.

PIN

Note: If you don't see the “Unlock PIN" or “Enter PIN to Unlock” options on your readers, it's because your admin has disabled PIN. Please reach out to your admins for assistance.

  1. G2 Reader Pro: Tap Unlock PIN on your G2 Pro and enter your PIN code. 
  2. Intercom: Tap Enter PIN to Unlock on your Intercom and enter your code.

QR Code 

Note: If you don't see the “Scan OR Code” option on your readers, it's because your admin has disabled it. Please reach out to your admins for assistance.

  1. Check your email inbox for the email with the subject “Your Upcoming Visit”. The email shows the company name, authorized doors, visit time, and authorized credentials. 
  2. Tap Scan QR Code on the Intercom, then hold your QR code in front of the camera until it is detected and the door unlocks.

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