UISP - UISP Cloud Hosting FAQ
How do I choose a subscription plan for my legacy free UISP hosting?
- Log in to the UISP Portal as the owner of your hosting instance.
- Locate your instance and click Select Plan.
- In the Activate UISP Cloud Hosting dialog, choose a subscription plan.
- Your instance will reboot to apply the new configuration.
- If you need help, contact support.
How do I get started with the new UISP Cloud Hosting?
- Subscribe to UISP Cloud Hosting directly from the UISP Portal.
- Adopt your UISP Devices that will be managed, or migrate them from an existing deployment.
Is the UISP Application Free?
The UISP application is free with no limit of devices or recurring fees.
The UISP Cloud Hosting option requires a nominal subscription fee starting October 2024, which includes high-availability cloud hosting.
Existing subscribers of UISP Cloud as of October 15, 2024, will receive extended free UISP Cloud Hosting through December 2024.
What UISP Hosting options are available?
What are the available deployment methods for UISP?
- UISP Cloud Hosting - Hosted by Ubiquiti
- UISP Self-Hosted - Deployed on a local server or using a third-party cloud hosting solution using the UISP - First Time Setup & Installation Guide
- UISP Console - UISP host console with an integrated switch and multi-gigabit Ethernet gateway. This device can be purchased in our store.
How do I migrate from a UISP Cloud Hosting to a self-hosted Instance?
UISP version 2.4 allows migration from a UISP Cloud Hosting to a self-hosted instance. This will support domain name change, vault key transfer, SMTP, and other items.
Please refer to our UISP Migration Help Guide
How do I migrate from a UISP Cloud Hosting to UISP Console?
UISP version 2.4 allows seamless migration from a UISP Cloud Hosting to a UISP Console via the UISP mobile app. Please refer to all possibilities in our UISP Migration Help Guide.
What happens when my credit card cannot be charged?
If a payment fails on the billing date for any reason, it will be re-tried several more times over the following weeks. You will get email notifications prompting for an updated payment method. If all retries fail, your subscription will be suspended.
The UISP application remains free to download and use with no device limits or recurring fees.
What happens when I cancel my subscription?
When you cancel your subscription, your UISP Cloud Hosting instance remains active until the end of the prepaid period. At the end of the billing period, your UISP Cloud Hosting instance will be removed.