UniFi Connect - EV Station Error Codes
Refer to the table below for EV Station error codes and recommended troubleshooting actions. If you need further assistance, please contact Ubiquiti support.
| Error Code | Description | Action |
| E00 | Restart Required |
Unplug and reinsert the power cord, then reboot the EV Station. If this issue persists, please contact Ubiquiti Support. |
| E01/E02 | Unable to Connect to Car |
Remove the charging connector and reinsert it. |
| E03 | Unsafe Current Path |
Have an admin or electrician check the connector, cable, station, and charge port for water damage. They should also ensure that no conductor wires are touching the ground. |
| E04 | Unbound Ground Connection Detected |
Have an admin verify that the station is properly grounded, checking all connections, including the wall mount terminals, electrical panel(s), and junction boxes. |
| E05 | Overheating Detected |
Have an electrician remove the station from the wall mount, verify that the conductors are the correct size, and ensure that the terminal block is properly torqued. |
| E06 | Internal Part Failure |
Remove the charging connector and reboot the EV station. |
| E07 | Vehicle Overcurrent Detected |
Reduce the vehicle's charge current setting, record the vehicle's VIN and the time when this error occurred, and contact the vehicle’s manufacturer. |
| E08 | Overvoltage Detected |
Have an admin verify that the EV Station's power supply has 200-240V output. If it does, but the error persists, have an electrician unmount the EV Station and record the terminal block voltage readings for: L1 to L2/N, L1 to Ground, and L2/N to Ground. |
| E09 | Relay Control Failure |
Remove the connector and reboot the station. |
| E10 | Leakage Circuit Test Failure |
Have an admin contact Ubiquiti support. |
| E11 | Undervoltage Detected |
Have an admin verify that the EV Station's power supply has 200-240V output. If it does but this issue persists, have an electrician unmount the EV Station and record the terminal block voltage readings for: L1 to L2/N, L1 to Ground, and L2/N to Ground. |
| E12 | Internal Communication Failure |
Remove the charging connector and reboot the EV station. |