Connect EV Station’s Error Table

Refer to the table below for EV Station error codes and recommended troubleshooting actions. If you need further assistance, please contact Ubiquiti support.

Error Code Description Action
E00 Restart Required

Unplug and reinsert the power cord, then reboot the EV Station. If this issue persists, please contact Ubiquiti Support.

E01/E02 Unable to Connect to Car

Remove the charging connector and reinsert it.

E03 Unsafe Current Path

Have an admin or electrician check the connector, cable, station, and charge port for water damage. They should also ensure that no conductor wires are touching the ground.

E04 Unbound Ground Connection Detected

Have an admin verify that the station is properly grounded, checking all connections, including the wall mount terminals, electrical panel(s), and junction boxes.

E05 Overheating Detected

Have an electrician remove the station from the wall mount, verify that the conductors are the correct size, and ensure that the terminal block is properly torqued.

E06 Internal Part Failure

Remove the charging connector and reboot the EV station.

E07 Vehicle Overcurrent Detected

Reduce the vehicle's charge current setting, record the vehicle's VIN and the time when this error occurred, and contact the vehicle’s manufacturer.

E08 Overvoltage Detected

Have an admin verify that the EV Station's power supply has 200-240V output. If it does, but the error persists, have an electrician unmount the EV Station and record the terminal block voltage readings for: L1 to L2/N, L1 to Ground, and L2/N to Ground.

E09 Relay Control Failure

Remove the connector and reboot the station.

E10 Leakage Circuit Test Failure

Have an admin contact Ubiquiti support.

E11 Undervoltage Detected

Have an admin verify that the EV Station's power supply has 200-240V output. If it does but this issue persists, have an electrician unmount the EV Station and record the terminal block voltage readings for: L1 to L2/N, L1 to Ground, and L2/N to Ground.

E12 Internal Communication Failure

Remove the charging connector and reboot the EV station.

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