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UniFi Video - How to Factory Reset an NVR Appliance

Overview

This article explains how to reset an NVR Appliance to its original factory settings.

NOTES & REQUIREMENTS:
  • The following guide is based on UniFi Video version 3.1.x and later.
  • Factory resetting an NVR will remove all previous management settings and video data. Any custom configuration changes applied by the system administrator will be lost, such as file-systems mounted on iSCSI volumes or locally attached external disk drives.
  • The default IP address of the NVR appliance is 192.168.1.30 (but will retrieve a DHCP-assigned address if a DHCP server is present). 

Table of Contents

  1. Introduction
  2. Graphical User Interface (GUI) Reset
  3. Command Line Interface (CLI) Reset
  4. Hard (Physical) Reset
  5. Related Articles

Introduction

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There are three methods to factory reset your NVR: via Graphical User Interface, Command Line Interface, or the reset button on the actual device. After resetting your NVR to factory defaults, please follow this article to bring it back to current firmware: UniFi Video - How to Update the NVR via SSH.

Graphical User Interface (GUI)

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  1. Open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/). You do not need to include the default port "7443" as the NVR hardware itself is what will be managed, not UniFi Video.
    Screen_Shot_2019-02-20_at_2.06.35_PM.png
  2. Click on the gear icon on the upper right hand corner of the page to access the Configure Device page.
  3. Log in as "root" system account (username/password should be either ubnt/ubnt or root/ubnt). If you've changed this password, and don't have it anymore, proceed to the Hard (physical) reset method.
  4. Navigate to the Maintenance tab.
  5. Click "Reset to Defaults" button next to "Reset To Factory Defaults:"
  6. Re-open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/).

Command Line Interface (CLI)

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  1. Open a shell session to the NVR appliance e.g. ssh root@<NVR_APPLIANCE_IP>
  2. Enter the following command-line
    nvr-systool reset2defaults
  3. Re-open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/).

For more options, type nvr-systool --help to list other administrative parameters. The nvr-systool is used by the NVR management console where this CLI approach is equivalent to the GUI steps.

Hard (Physical) Reset

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  1. Press and hold the Reset button (the crescent moon button) located below the Power button for 10+ seconds. The device will take up to 60+ seconds to restore the default configuration and return to the original factory version.
  2. Re-open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/).

Related Articles

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How to Establish a Connection Using SSH   

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