Support Downloads Community

UniFi Video is an obsolete product line.

This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video.

UniFi - How to Reset Devices to Factory Defaults

 

This article explains the different ways to reset UniFi devices to factory defaults using different methods. Resetting the device to factory defaults will wipe out any configuration files and device history. Afterwards, you will need to re-adopt all your devices. Create a backup before following the steps from this article.

ATTENTION: Do not disconnect the power cord or PoE Ethernet cable from the device during the reset process.

Forgetting a Device through the UniFi Network Application

1. Navigate to the  devices.png  Devices tab of the UniFi web application and select the device that needs to be forgotten.

2. From the device Properties panel, select the  settings.png  Config tab and expand the Manage Device section.

3. Forget the device by clicking on the Forget button and confirm the action.

Resetting a Device to Factory Defaults using SSH

Follow the steps below to reset a UniFi device to factory defaults using SSH. See the Intro to Networking - How to Establish a Connection Using SSH article for more information on connecting to UniFi devices using SSH.

1. First make sure that SSH Authentication is enabled through the UniFi Network Application.

2. Log into the UniFi device using SSH and specify the SSH username and password.

3. Run the below command after logging in to reset the device to factory defaults:

set-default

4. Forget the device through the UniFi Network Application using the above steps.

Resetting a Device to Factory Defaults using the Physical Reset Button

UniFi devices can also be reset to factory defaults using physical reset button. The location of the reset button will differ depending on the UniFi model that you are using. The Quick Start Guide (QSG) for each model displays the location of the reset button and provides more information on the reset process. 

1. Download the Quick Start Guide (QSG) for your device from the UniFi Downloads section.

2. Forget the device through the UniFi Network Application using the above steps after resetting it to factory defaults.

Troubleshooting Devices that are not Resetting

If the device appears not to be resetting and boots back up to a blue LED, it could be because of one of the following reasons:

1. The device is connecting back to the UniFi Network Application because it was not forgotten (see the above steps). After reconnecting to the console and being re-adopted, it is retrieving its old configuration.

2. The reset button was not held down long enough when performing the physical reset steps above.

3. The reset button was held down too long when performing the physical reset steps above. This will initiate the TFTP Recovery process instead of resetting it to factory defaults.

If you're still having trouble, try swapping out the Ethernet cables and PoE injectors to eliminate any issues related to power or connectivity.

Was this article helpful?
266 out of 914 found this helpful