UniFi Identity Enterprise - Unlock Doors Using Identity Enterprise Mobile App

Requirements

Feature Supported Description Permission Required
Mobile Button Tap the Unlock button on the Identity Enterprise mobile app to unlock a nearby door. iOS and Android: Location and Bluetooth
Mobile Tap Hold your mobile device close to a reader to open its associated door.
  • iOS: Location and Bluetooth
  • Android: NFC (HCE mode)

Grant Your Identity Enterprise Mobile App Permissions

iOS
  1. Sign in to your Identity Enterprise mobile app.
  2. Tap your profile picture > Mobile Unlock.
  3. Tap Allow in the Bluetooth field to enable it.
  4. Tap Allow in the Location field or go to your device's Settings > Privacy & Security > Location Services to grant Location permission.
    • Always: Allow the Identity Enterprise mobile app to access your location even when the app is in the background. When selected, you can unlock a door using the Mobile Tap without opening your Identity Enterprise app.
    • While Using the App: You must open your Identity Enterprise mobile app to unlock doors.
    • Never: Prevent the Identity Enterprise mobile app from accessing your location services information. When selected, you cannot use your Identity Enterprise app to unlock doors.
    • Ask Next Time Or When I Share: You can choose Always While Using App, Allow Once, or Don't Allow.
    • See Turn Location Services and GPS on or off on your iPhone, iPad, or iPod touch in Apple's support center for details.
  5. Enable Mobile Tap in Advanced Options.
  6. Drag to specify the maximum distance between your device and the reader when using Mobile Tap to unlock doors.
Android
  1. Sign in to your Identity Enterprise mobile app.
  2. Tap your profile picture > Mobile Unlock.
  3. Tap Enable to grant Bluetooth and Location permissions.
  4. Tap Allow to grant precise location.
    • Always Allow: Allow the Identity Enterprise app to access your location even when the app is in the background. When selected, you can unlock a door using the Mobile Tap without opening your Identity Enterprise app.
    • Allow Only While in Use: You must open your Identity Enterprise mobile app to unlock doors. 
    • Deny: Prevent the Identity Enterprise app from accessing your location services information. When selected, you cannot use your Identity Enterprise app to unlock doors.
  5. In the control panel of your mobile device, enable NFC to use Mobile Tap. If your mobile device has multiple NFC modes, please enable HCE Wallet mode. The methods to enable HCE Wallet vary on different mobile devices.

Pin Doors to the Top

You can arrange frequently accessed doors at the top of your door list for convenient access by following the steps below:

  1. Open your Identity Enterprise app and go to Doors.
  2. Tap the Ellipsis icon and scroll down to a door that you want to send to the top.
  3. Slide to the left and tap the Pin icon.
Was this article helpful?
4 out of 5 found this helpful