UniFi Identity Users’ Guide

Once your admin has invited you to join UniFi Identity, you will receive an invitation link or email to guide you through downloading the Identity mobile and desktop apps and accessing the available One-Click WiFi, One-Click VPN, Door Access, and EV Station features.

Download the App and Load Your Credential

Notes: The credentials in your invitation link or email can be imported into your Identity app only once. If you remove the credential from the app or if your admin deactivates and subsequently reactivates your account, the admin will need to send you a new invitation with a new credential included. You can then import the new credential into your app.

  1. Do either of the following:
    • Open the message link you received and download the UniFi Identity app for iOS, Android, macOS, or Windows.
    • Open the invitation email you received, click Load My Credential, and download the UniFi Identity app for iOS, Android, macOS, or Windows.
  2. Follow the instructions in your link or invitation email to load your credentials.
  3. Enter the 4-digit verification code, if required. Note that the code expires in 7 days.

Access Features on the UniFi Identity App

If your admin assigns you additional features after you've started using your Identity mobile app, you'll need to pull down the app screen to refresh the page. This ensures that the new features are accurately updated and displayed in the mobile app.

Supported Platform

Available Features
iOS and Android
  • One-Click WiFi
  • One-Click VPN
  • Door Access
  • EV Charging
watchOS
  • Door Access
macOS and Windows
  • One-Click WiFi
  • One-Click VPN

Unlock Doors

Requirements

  • Your iOS, watch OS, or Android have met the following requirements:
    • iOS 16.0 or later
    • Android 7.0 or later
    • watchOS 9.0 or later (​​Requires Identity iOS app 0.1.10 or later.)
  • You have granted the Location and Bluetooth permissions to your Identity mobile app.
Identity app for iOS and Android
  1. Tap Doors on your mobile app to unlock the nearby doors with your phone.
  2. Tap the Ellipsis icon to view all the doors you have permission to access.
Identity app for watchOS
  1. Install the Identity iOS app 0.1.10 or later on your iPhone.
  2. Open the Identity app on your Apple Watch (watchOS 9.0 or later) and tap a door to unlock it.

Connect to One-Click WiFi

Identity app for iOS and Android
  1. Tap WiFi on your mobile app to instantly connect to your organization's WiFi, without entering credentials.
  2. Limitation: You must enter your WiFi password manually if you are using iOS version 15.0-15.1.
    1. Tap the Ellipsis icon to view your WiFi password, and tap Copy Password.
    2. Open the WiFi list on your phone, find the SSID ("UniFi Identity" by default or select the custom SSID set by your admin), and enter your password to establish a WiFi connection.

Identity app for macOS and Windows

Turn on the WiFi toggle on your desktop app to instantly connect to your organization's WiFi, without entering credentials.

Connect to One-Click VPN

Identity app for iOS and Android

Tap VPN on your mobile app to remotely access your organization's network, without entering credentials.


Identity app for macOS and Windows
  1. Turn on the VPN toggle on your desktop appentering credentials.
  2. To connect to WireGuard VPN on Macs, please grant Identity app permission to load system extensions. 

Charge Your Electric Vehicle

Identity app for iOS and Android
  1. Tap EV Station on your mobile app to unlock the electric vehicle charger nearby and power up your electric vehicle with ease.
  2. Tap the Ellipsis icon to view all the EV stations you have permission to access.

Manage Your App Settings

  • Identity app for iOS and Android: Tap your upper-right profile picture.
  • Identity app for macOS and Windows: Click the Gear icon.

Manage Your Identity Mobile App’s Preferences

  1. Tap your upper-right profile picture > App Preferences.
  2. Enable Use Face ID to require authentication before the app launches.
  3. Enable Follow System Theme to apply the app’s default theme, or disable it and select Light Mode or Dark Mode.

Export Support File

  • Identity app for iOS and Android: Tap your upper-right profile picture > Export Support File.
  • Identity app for macOS and Windows: Click the Gear icon > Export Support File.

 

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